What are the responsibilities and job description for the Dining Room / Bar Manager position at CANOPY BY HILTON ITHACA?
About Us:
We are excited to announce an opening for a Front of House Manager for The Strand Cafe located inside the Canopy by Hiton hotel.
Our team is dedicated to delivering high-quality food, drinks, and hospitality, creating a vibrant atmosphere for our guests. We are currently looking for a dynamic, hands-on Front of House Restaurant & Bar Manager to join our team and help lead our front-of-house operations.
Key Responsibilities:
- Oversee daily front-of-house operations, ensuring smooth and efficient service in the restaurant and bar.
- Manage, lead, and motivate a team of servers, bartenders, hosts, and other front-of-house staff.
- Ensure exceptional guest service, addressing any issues or complaints promptly to maintain a positive customer experience.
- Maintain a high standard of cleanliness, organization, and presentation in all front-of-house areas.
- Coordinate and monitor the flow of guests, balancing seating and reservations to optimize service times.
- Manage bar inventory, ordering, and stock control while ensuring compliance with all health and safety regulations.
- Assist in creating and implementing training programs for new staff and provide ongoing development for the team.
- Work closely with kitchen staff and management to ensure seamless service and communication.
- Handle cash, credit card transactions, and end-of-day reconciliation.
- Ensure all staff adhere to company policies and service standards.
Qualifications:
- Minimum of 1 year of experience in a front-of-house management role, preferably in a restaurant and bar setting or 3 years experience serving / bartending.
- Proven leadership and team management skills.
- Strong knowledge of food and beverage, including cocktail preparation and wine pairings.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, high-pressure environment.
- Strong organizational and time management skills.
- Ability to handle customer feedback and resolve issues diplomatically.
- Experience with POS systems Oracle and bar management software.
- A passion for delivering exceptional customer service.
What We Offer:
- Competitive salary based on experience.
- Opportunity to work in a fun, lively environment with a dedicated and friendly team.
- Career growth and development opportunities.
- Discounts on food, drinks and Hotels.
- A supportive work culture.
If you are an energetic, experienced, and customer-focused individual who thrives in a dynamic setting, we'd love to hear from you!
