What are the responsibilities and job description for the Group Sales Enthusiast/Group Sales Manager (Hotel experience a must) position at Canopy by Hilton Jersey City?
Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything.
At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want.
The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Sales Enthusiast.
Job Description for Sales Manager
Position Title: Sales Enthusiast/Group Sales Manager
Reports To: Lead Sales Enthusiast/Director of Sales and Marketing
Position Summary:
As a Sales Enthusiast/Group Sales Manager you are responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. Also develops strategic action plans and drives measurable and incremental sales revenue.
Identifies areas of opportunity in performance and recommend tools and Hilton sales training to optimize performance of sales team. Additionally, works with other hotel departments to identify skill development areas and properly deploy sales and marketing resources.
Group Sales Manager Duties and Responsibilities:
- Responsible for Guest Room and Catering for the hotel.
- Demonstrates a clear understanding of the hotel’s business objectives and creates action plans to meet pre-established sales goals.
- Updates action plans and financial objectives quarterly.
- Identifies new markets and business opportunities and increase sales.
- Represents the Hotel in various events and exhibitions.
- Implements all sales action plans related to the group market segment as outlined in the marketing plan.
- Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients.
- Provides timely responses to client inquiries and develops professional long-term business relationships.
- Always provides the highest quality of service to clients.
- Participates in sales calls with sales team members to acquire new business and/or to close on business.
- Executes and supports the operational aspects of business booked (e.g. resume generation, generating proposal, system alignment when uploading agreements, writing contract, customer correspondence).
- Supports hotel’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Works closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotel.
- Develops strong relationships with on-property Front Office team to ensure working in unity and always striving to achieve the same goals.
- Accompanies sales team on sales calls to potential clients to assist in account development and to access the effectiveness and sales skills of the salesperson.
- Assesses additional training needs based on data gathered and interaction with sales team from property visits.
- Attends all department and hotel meetings as necessary.
- Targets potential key accounts for the hotel.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Acquires and develops new business accounts and prepares sales proposals for clients.
- Closely follows up on all business leads within a 24-hour response timeline to clients.
Prerequisites:
- Proven success in a similar role and environment.
- Empathy towards your customers and colleagues.
- Pride and attention to detail.
- Polished personal presentation with Warm, confident and hospitable personality.
Education:
3-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
Experience:
3 to 4 years’ experience in the hotel sales and marketing or related professional area.
Hilton experience a plus
