Night Auditor/Front Desk

Our Beliefs

At The Fathom Companies, we are dedicated to cultivating an environment where empowerment, creativity, and teamwork flourish. Fathom and our Team members are strongly supported on the foundation of our six core values: building relationships, embracing dynamism, leading with compassion, fostering accountability, embodying resilience, and maintaining a positive outlook. Sustainability and community engagement are integral to our mission, as we strive to make meaningful contributions to our local communities. We believe in the boundless opportunities that arise from a foundation of mutual trust and respect.

Primary Objective of Position

Represent the Canopy as the primary point of contact for arriving, departing and inhouse guests. Reconcile accounts for a smooth transition from closing the current day's books to processing accounting set-up for the next day. Act as the manager on duty for overnight, representing Fathom values, complying with established policies and maintaining standard operating procedures.

Essential Functions

• Check guests in and out, answer phones, make reservations and assist guests with requests or complaints to assure service solutions.
• Reconcile accounts, balance the cash drawer, and complete all overnight tasks as outlined
• Generate reports for management, included but not limited to room status and revenue reports, VIP report, Daily passdown, Daily dialogue, etc
• Regularly conduct property walks with a focus on safety, cleanliness and maintenance issues to be shared with management.
• Ensure collaboration for overall property safety and guest satisfaction with overnight team members including valet. Ensure communication is available between team members via the radio or other means
• Complete necessary training and ensure strong system knowledge in Office 365, OnQ, Hotsos, Kipsu and other programs as assigned
• Update customer accounts and ledgers, investigate and resolve out-of-balance accounts, and help prepare for audits and forecasts. Align with property Accounting team on any necessary tasks as assigned
• Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference and your knowledge of the Portland area
• Ensure that all end-of-day activities have been successfully executed by employees in all departments. Communicate any deficiencies to the Front Office Manager and necessary department leaders

Other

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the company. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, All Associates are required to fully comply with company rules and regulations for the safe and effective operation of the facilities. Anyone who violates company policies and expectations will be subject to disciplinary action, up to and including termination of employment.

Teamwork Requirements

• Report to work on time
• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Effectively communicate pertinent information both verbally and written with or without communication technology
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Perform other assignments as directed by Management
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the handbook

Safety and Security

• Check and confirm all building entrances/exits are secured according to overnight standards
• Be knowledgeable of policies regarding emergency procedures and security concerns
• Be knowledgeable about cash handling procedures
• Be knowledgeable about harassment in the workplace and appropriate reporting steps
• Be knowledgeable and comply with electronic communications procedures and cyber security
• Should be able to identify and address deficiencies in cleanliness and safety standards and notify appropriate team members of same

Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the hob, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to communicate in and understand the primary language(s) used in the workplace with or without communication technology
• Good math and bookkeeping skills
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
• Attention to detail and organizational skills
• Time management and multitasking skills
• Ability to be focused and self-motivated; there is minimal supervision.
• Ability to participate as a part of a team
• Strong customer service skills
• Knowledge of safety and security procedures
• Excellent verbal and written communication skills
• Ability to solve problems and diffuse tense situations

Physical Demands

• Most work tasks are performed indoors
• Must be able to move up to 25 lbs. regularly and 50 lbs. occasionally
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
• Requires general manual dexterity and finger dexterity to use and operate all necessary equipment
• Must be able to stand at the desk for a minimum of an 8 hour shift
• Must be able to perform necessary property walks as assigned

Qualifications

High School education or equivalent. 2 years of experience is a plus, preferably in a hotel environment.

Grooming

All associates must maintain a neat, clean and well-groomed appearance per property standards and must dress in professional appropriate attire.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Overnight shift
• Weekends as needed

Application Question(s):

• Can you provide profesional references if requested?

Ability to Relocate:

• Portland, ME 04101: Relocate before starting work (Required)

Work Location: In person

Salary : $22