Sales Manager

Our Beliefs

At The Fathom Companies, we are dedicated to cultivating an environment where empowerment, creativity, and teamwork flourish. Fathom and our Team members are strongly supported on the foundation of our six core values: building relationships, embracing dynamism, leading with compassion, fostering accountability, embodying resilience, and maintaining a positive outlook. Sustainability and community engagement are integral to our mission, as we strive to make meaningful contributions to our local communities. We believe in the boundless opportunities that arise from a foundation of mutual trust and respect.

Primary Objective of Position Development and implementation of the sales effort of the hotel, including securing new accounts, supervising activities of administrative personnel and executing sales strategies to maximize the profitability of the hotel while maintaining customer satisfaction.

Essential Functions:

• Develop and maintain relationships with key clients in order to produce hotel guest room sales in designated market segments, F & B sales and Catering/Banquet services
• Assist in developing and managing the departmental budget and monitoring sales activity to ensure that contracts and proposals go out in a timely matter. Effectively communicate to all hotel departments regarding group schedules and details pertinent to the effective management of group operations
• Direct the scheduling of conventions and business group activities at the hotel to maximize profitability
• Responsible for development of the hotel-level tactical sales plans to support overall system wide plans strategies and programs
• Develop and maintain good relationships with officials and representatives of local community groups, companies and trade organizations, and attend local and out of town meetings and conventions in order to generate sales for the hotel
• Regularly work files for past and potential groups to generate repeat business for the hotel. Keep the trace system up-to-date and in order
• Attending weekly departmental and hotel staff meetings to facilitate good communication within the hotel. Discuss VIPs and incoming business in detail
• Generate reports as required to measure business generated by the sales department
• Perform other duties as assigned by the Senior Manager Sales & Marketing

Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the company. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, All Associates are required to fully comply with company rules and regulations for the safe and effective operation of the facilities. Anyone who violates company policies and expectations will be subject to disciplinary action, up to and including termination of employment.

Supportive Functions: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel

• Take responsibility for the implementation of sales plans. Monitor plans’ effectiveness and introduce changes in response to the marketplace, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures.
• Participating in the Manager on Duty program
• Responsible for the hiring, training, and direction of new sales administrative associates
• Work in conjunction with accounting to maintain and minimize levels of account receivables.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Coordinate efforts with Rooms Division in the weekly maintenance of room inventory status so as to achieve optimal levels of revenues while maintaining high levels of guest expectations.
• Develop promotional programs, point of sales materials, sales blitzes, etc.
• Report on a regular basis to the Senior Sales Manager on actual room numbers against budget and profit projections. Analyze variances and monitor the impact of initiatives and corrective actions.
• Take every opportunity to amaze the guests
• Ensure all guests are being treated in an efficient and courteous manner and that all Trust standards are being applied

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team
• Be professional, responsible and mature in conduct and behavior
• Be understanding of, encouraging to and friendly with all co-workers
• Be self-motivated and use time wisely
• Effectively communicate pertinent information both verbally and written with or without communication technology
• Respond positively to new ideas
• Openly accept critical/developmental feedback
• Report to work on time
• Perform other assignments as directed by Management
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the handbook

Safety and Security:

• Be knowledgeable of policies regarding emergency procedures and security concerns
• Be knowledgeable about cash handling procedures
• Be knowledgeable about harassment in the workplace and appropriate reporting steps
• Be knowledgeable and comply with electronic communications procedures and cyber security

Job Knowledge, Skills and Abilities: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Extensive knowledge of the hotel, its services and facilities
• Must be able to speak, read, write and understand the primary language(s) used in the workplace with or without communication technology
• Ability to be focused and self-motivated; there is minimal supervision
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.

Physical Demands:

• Most work tasks are performed indoors. The temperature is moderate and controlled by the hotel environmental systems.
• Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required for the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Position requires outside sales calls, driving to and from business contacts, walking, sitting, standing for various lengths of time.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs. occasionally.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment including computers, copiers, printers and calculators. Must be able to type 50 wpm.

Qualifications: An associate’s degree or equivalent experience, preferably in a hotel environment.

Grooming: All associates must maintain a neat, clean and well-groomed appearance per Property Standards and must dress in professional appropriate attire.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Portland, ME 04101 (Required)

Ability to Relocate:

• Portland, ME 04101: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $60,000