Behavioral Crisis Response Program Manager

Job Description

Job Description

About the BCR

The Behavioral Crisis Response (BCR) team offers a powerful alternative to traditional law enforcement response to mental health emergencies in Minneapolis, MN. The mission of the BCR is simple yet impactful : to de-escalate non-violent crisis situations through compassionate, culturally informed care that respects each person's unique needs. Our diverse team of certified mental health first responders bring specialized, trauma informed expertise to every call, ensuring that support is given with empathy and understanding. Since launching in December 2021, our Minneapolis team has responded to over 20,000 crisis calls via 911, providing care and stability to individuals in need.

About the Role

The Program Manager will oversee the day to day operations of the BCR program, collaborate with community partners, and direct the program's clinical approach. This position will oversee three program supervisors and sit on the organization's leadership team. The program manager will also be involved in supporting new alternative response programs. This position will report to the Director of Clinical Operations.

Job Detail :

Start Date : As soon as possible

Location : Minneapolis, MN; The work setting is flexible, with the ability to work remotely, but working from the office or community as is required for completion of job duties, and maintenance of stakeholder and work relationships.

Hiring Salary Range : $100,000-$130,000 Starting salary will depend on your skills and demonstrated readiness for the role.

Hours / Day : Monday-Friday, 40 hours a week - including evenings, and weekends when necessary. This role requires the Program Manager to be on-call for consultation outside of work hours, in rotation with the Program Supervisors, and as a backup 24 hours a day.

Job Type : Full Time, Exempt

Essential Job Functions

• Oversight of Clinical Approach and Day to Day Operations
• Oversee the program's clinical approach, ensuring cultural responsiveness and trauma-informed services
• In collaboration with program supervisors, oversee the operations and effectiveness of the BCR to ensure 24 / 7 / 365 operation of services
• Provide regular supervision to Program Supervisors, including consulting on performance management, recruitment, and program operations
• Collaborate with Training & Development and People Operations departments to ensure staff satisfaction and competence of BCR responder staff
• Work with Organizational Development, Contract Operations, and supervisors to adjust the service model / approach based on research, evolving best practices, and industry standards
• Partner with the Community and Government Relations Specialist to engage the community advisory board on issues related to community needs and program accountability.
• Support Program Supervisors in managing operations of other local short-term pilot programs similar to the BCR.
• Program representation and collaboration with technical stakeholders
• Interact with stakeholders who are relevant to the operation of the program, primarily representatives of City of Minneapolis, Minneapolis Fire Department, Minneapolis Police Department, Minneapolis Emergency Communications Center, Hennepin County and members of the press.
• Track and report on program outcomes and goals to stakeholders
• Collaborate with Contract Operations to implement program changes in response to stakeholder needs
• Ensure program compliance with the terms of the BCR service contract
• Engage with external evaluation and policy professionals from academic and research institutions focused on defining, growing, and measuring the impact of diverting 911 calls from police to an unarmed first responder units
• Policy coverage and compliance
• Develop, review and communicate new or updated program policies and collaborate cross-departmentally as needed
• Track program costs and ensure compliance with the program budget
• Seek out and engage with resources for improving the program's outcomes and practices
• Serve as dotted-line supervisor to administrative staff assigned to BCR program
• Others duties as assigned

Requirements

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to perform the role satisfactorily to apply, regardless of whether they meet each requirement to the fullest extent.

Physical Requirements

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

About Canopy Roots

Canopy Roots is an innovative mental health organization offering culturally affirming, unarmed first responder services to people in crisis via 911 in the city of Minneapolis. We promote safety for people in crisis by providing emotional de-escalation strategies, crisis intervention support, and connection to appropriate resources. Crisis Responders are members of the communities they serve, reflecting the wide range of cultural and racial identities and experiences of the people who need our services the most.

Benefits

We care deeply about our employees and know holistic support is essential for our staff to carry out their work. Our generous employment package include :

Workplace Culture

Canopy Roots is a values-based, inclusive workplace that strives to create a space where our 45 employee's unique talents, learning styles and lived experiences are valued. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys, professional development, and reflection and processing space in weekly "collective" meetings.

Our Hiring Process

Our People Operations is committed to a person-first centered approach to our hiring process. Candidates can view currently open positions and apply online via canopyrootsmn.com / about / careers. For all positions, our hiring process includes a virtual screening interview and in-person panel interviews, reference checks and background checks for final candidates. All responder candidates must be fingerprinted and reviewed by the BCA and FBI.

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at careers@canopyroots.com. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States.

Job Posted by ApplicantPro

Salary : $100,000 - $130,000