Business Analyst - Jackson, MS

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been designated a Great Place to Work® for the fifth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2024-2025. Canopy’s employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Business Analyst - Position Overview:

• The Business Analyst (BA) will be responsible for working closely with the project manager and stakeholders at all levels of the organization to define and document project requirements, assist with establishing deadlines, meet key milestones, provide timely reporting of issues that impact progress, and mitigate risks.
• The BA will help identify business areas where improvements can be made that have the potential to strengthen processes and efficiencies.
• This position will take the lead role in identifying, interpreting, documenting and communicating findings, as well as to help implement the improvement results from inception to completion and closure.
• In this role, the Business Analyst (BA) must demonstrate leadership in working with programmatic, support and executive staff in all levels of the organization to achieve aforementioned goals, be successful in fostering teamwork, and demonstrate commitment to the ongoing pursuit of excellence.

Job Responsibilities:

• Define business requirements for assigned project or enterprise-wide initiatives.
• Analyze various types of data and processes to root cause, trend, and summarize findings. Present findings and recommend changes to address deficiencies and/or further improve and streamline processes and solutions based on analysis.
• Assist in identifying areas of concern or difficencies within the organization’s Solutions and propose system improvements and enhancements.
• Evaluate business operations in a specific project or process, by anticipating requirements, discovering areas for improvement and developing and implementing solutions.
• Maintains active communication on project updates with leadership and the assigned project manager, clearly identifying any project risks, dependencies or decisions that can impact the project, department or overall organization.
• Collaborate with project manager, sponsors, owners and teams to understand strategic goals and determine project scope, vision, and deliverables.
• Participate in and conduct meetings and presentations to share ideas and findings for improvements.
• Document and communicate findings through building data visuatlizations, reports, presentations, and other written and verbal means.
• Recommend and request new concepts and/or modifications to existing workflow, system set up, tools and designs.
• Assists in researching and identifying products or solutions to meet agreed upon requirements and Canopy business needs.
• Work closely with the Information Technology Department to ensure business requirements are clearly understood and solutions are presented to meet the requirements.
• Promote a culture of continuous improvement.
• Perform other duties as assigned.

Required Qualifications:

• Bachelor’s degree in behavioral health or social services and/or a business or information technology related field.

• A minimum 3 years of related work experience or Master’s Degree with a minimum of at least 1 year of experience in behavioral health or social services related field and/or a business or information technology field. 

• Must be willing to travel on occasion.

• Excellent written and verbal communication/presentation skills, organizational skills, problem-solving skills, and planning and time management skills required. 

• Must possess an understanding of project management concepts and advanced technical knowledge.