Director of Employee Relations - Human Resources - Jackson, MS

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and social service solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been designated a Great Place to Work® for the fourth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2024-2025. Canopy’s employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Director of Employee Relations - Position Overview:

• The Director of Employee Relations will facilitate and manage employee relations on behalf of the company.
• This position will serve as the main point of contact for managers and employees with issues, questions, and concerns relating to company policy and procedures including disciplinary issues, Workers Compensation, Leave Management.
• This position will provide support to the Sr Director of Human Resources and work collaboratively with General Counsel in handling employee investigations.

Job Responsibilities:

• Works collaboratively with the Sr. Director of Human Resources and General Counsel to create solutions to employee related grievances and investigations; including conflict resolutions, disciplinary actions, terminations and applicable hearings.
• Serves as the first point of contact for employees and management to resolve conflict and explain and provide advice about company and governmental rules, regulations, and procedures, and the employee handbook.
• Partners with L&D to provide best employee relations practices and strategies for navigating tough workplace situations and employee grievances; develops other training as needed.
• Manages the Company’s FMLA and accommodations processes and procedures.
• Uses surveys, interviews, and other studies to conduct research regarding human resource policies, compensation, and other employment issues. After analyzing the information, makes recommendations on changes.
• Oversees the Company’s Worker’s Compensation process and procedures.
• Manages the Company’s unemployment process and claims and represents the organization at hearings.
• Analyze exit surveys and exit interview data to reach insights and suggest resolutions to high employee turnover and conflict areas, and management practices.
• Keeps employee handbook up-to-date with current laws and organizational policies. Provides annual review in collaboration with General Counsel.
• Leads or assists in workplace compliance audits and testing requirements, as well as employment law poster updates for all locations.
• Oversees HR reporting requirements, including annual federal and state mandated reports.
• Assists the Sr. Director of Human Resources with annual performance reviews.
• Performs other related duties as assigned.

Required Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Human Resources, Employment Law and Labor Relations, or related field plus a minimum of seven (7) years’ experience in Human Resources required, including two years in employee relations preferred.
• PHR or SHRM certification preferred. 
• Exceptional written and verbal communication skills.
• Must be willing to use a personal vehicle, when necessary, for organization travel; must provide valid driver’s license and proof of automobile insurance upon hire.