Technical Support Specialist - Jackson, MS

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

• The voice of our children and families always comes first
• Relationships matter and our differences make us stronger
• We take great joy in service to others
• Our families and our communities deserve our very best

Canopy has been designated a Great Place to Work® for the fifth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2024-2025. Canopy’s employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

• Competitive Compensation
• 403b Retirement Plan with Match
• Medical, Dental, Vision Insurance
• PTO/Vacation
• Employee Wellness Program and Counseling Services

Technical Support Specialist  - Position Overview:

• The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology. 
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. 
• Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. 
• The position utilizes one-on-one consultancy to end users and Organization Network staff. 
• The position's responsibilities require independent analyses, communication and problem solving skills. 
• Work that is performed requires a strong work ethic, independent thinking, initiative and judgment.

Job Responsibilities:

• Provide technical support to end users via IT Support system(s).
• Track, prioritize and document requests using an IT support request system.
• Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems.
• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems.
• Recommends and/or performs upgrades on systems to ensure longevity.
• Works with Regional Directors, IT management, & procurement staff to purchase hardware and software.
• Assists with keeping Facility Manual documentation updated with current network configuration information.
• Keeps location inventory lists updated and accurate.
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Works under Technical Support Specialist II on special projects as assigned by IT management.
• Assist in developing and maintaining IT systems to include, but not limited to:  System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers

Required Qualifications:

• Associate’s degree in Computer Science, or equivalent trade school certification are required; at least 2 years of IT support experience required. 
• Experience which should include:  PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory;
• Microsoft Server 2008 and above; excellent communication skills both verbal and written.  Phone system experience helpful. 
• Must be willing to use personal vehicle for Organization travel when required.
• Mileage will be reimbursed when applicable