What are the responsibilities and job description for the Senior Client Services Director1403433 position at Canteen One?
Salary: $125,000 - $150,000 / year
Other Forms of Compensation: Annual bonus potential
Pay Grade: 18
Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Let's talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - One block from light rail transit- Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea!
Let's talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in!
Canteen One offers a variety of career opportunities, including:
- Customer Service
- Accounts Receivable / Consolidation Services
- Finance / Accounting
- Client & Account Management
- Vendor Relations / Operations
- Information Technology
great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.
Canteen One is seeking a high performing Senior Client Services Director, a sophisticated leadership role within the Client Team, passionate about managing top national accounts and leading a team to support their portfolios for vending, office coffee service, micro-markets, and pantry services. In this role, the Senior Director drives account retention initiatives through analytical, financial and negotiation skills, and works closely with senior management to improve profitability, provide outstanding services, and builds and sustains relationships that result in contract renewals/extensions. This role is based in the Minneapolis office (North Loop) and reports to the Senior Vice President of Client Services.
Key Responsibilities:
- Leads and encourages a team of managers and/or directors, and their teams, to provide outstanding service to our clients
- Assure profitability and account retention
- Presents to clients, and coordinates the development of proposals
- Owns key client decisions with team input, weighing risks and rewards & short- and long-term implications
- Recommends and present financial information
- Supports the implementation of programs that meet client needs
- Builds strong relationships with clients and achievement of important metrics
- Owns client financial results/P&L and pricing
- Collaborates with the financial and proforma team to find opportunities
- Resolves client and customer satisfaction issues
- Facilitates contract extensions and amendments
Qualifications:
- Bachelor's degree in business, marketing or a related field is required; or equivalent of five years of service business experience with three years in account management & two years post high school education
- Experience in market analysis, operations, and account management is strongly preferred
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Experience leading a team
- Ability to think quickly, analytically, strategically, and accurately
- Effective relationship-building abilities and a track record of achieving objectives with others
- Strong communication skills (written and verbal) and strong presentation skills
- Demonstrates initiative, ownership, multi-tasking, prioritization, and organizational skills in a changing environment
- A high level of proficiency in Microsoft Suite
Apply to Canteen One today!
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Associates at Canteen One are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1403433
Canteen One
ERIN S PRINDLE
Salary : $125,000 - $150,000
