What are the responsibilities and job description for the OFFICE COFFEE CUSTOMER SERVICE MANAGER - APPLETON, WI position at Canteen?
- Schedule: Monday - Friday (50 hour work week)
- Requirement: Client and Account Management and must be able to travel to client sites.
- Salary Range: $60,000 - $70,000 /year, plus an opportunity to earn a yearly bonus
- Perk: Car Provided
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About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary:
The Office Coffee /Customer Service Manager at Canteen will be key in developing and maintaining strategic relationships with both new and existing customers. This role will drive sales growth, ensure premier customer service, and manage daily account operations. The Manager will work closely with cross-functional teams to meet business goals and gain a comprehensive understanding of the entire business process, including office administration, warehousing, equipment service, and route management.
- Lead and grow client relationships; develop new office coffee business opportunities.
- Master all aspects of the business, including administration, warehousing, equipment service, and route management.
- Build strong vendor relationships to ensure optimal product solutions for customers.
- Create and implement sales plans with local management, track performance and drive profitability.
- Lead customer retention initiatives to enhance the client experience.
- Assess location performance through audits and quarterly evaluations.
- Directly run OCS Route Drivers, OCS Techs, coffee products, and equipment operations (including Water & Ice machines).
- Establish and implement standard processes to improve accountability, customer service, and product quality.
- Lead all aspects of inventory management and supply ordering with the Warehouse Manager to meet demand and minimize waste.
- Train new employees on company policies, safety, and role-specific tasks; ensure compliance with Union Agreements.
- Create and manage staff schedules, adjusting shifts as needed for optimal coverage and customer service.
- Analyze financial performance to identify areas for improvement.
- Ensure timely food and beverage order fulfillment, meeting quality standards and hygiene protocols.
- Address customer feedback and resolve issues to maintain satisfaction.
- Monitor product quality and implement corrective actions to meet health and safety standards.
- Ensure compliance with all safety regulations and maintain a safe working environment.
- Develop strategies to improve sales, profitability, and customer engagement.
- Champion a positive work environment, offering mentor and feedback to promote employee growth and retention.
- A bachelor’s degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable.
- Client & Account Management experience.
- Excellent communication skills required.
- Must be able to travel to client sites.
- Must be passionate about Office Coffee Services.
Associates at Canteen are offered many fantastic benefits.
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here for information on additional company-provided time off benefits.
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Req ID:1394181
Canteen
Salary : $60,000 - $70,000
