Holiday Inn Express Front office manager

Job Description

The new 107-room Holiday Inn Express & Suites - Portland Airport is looking for a talented Front Office Manager. If you are passionate about leading a team of Guest Service experts this may be the job for you.

Duties include but are not limited to:

• Oversee the day-to-day operations of the front desk, shuttle and breakfast service.
• Ensure adherence to established procedures.
• Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs.
• Carry out activities (night audit review, forecasting, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
• Communicate effectively with other hotel departments to ensure a seamless guest experience.
• Maintain correct procedures for hotel accounting, credit control and handling of financial transactions.
• Monitor and maintain procedures for the safety and security of guests, associates and hotel property. Ensure that all staff is trained and well prepared for emergency situations.
• Follow all company policies and procedures and effectively communicate them to your team.
• Recruiting and staff development, using company-hiring standards.
• Conduct or facilitate training classes regarding safety, security, department procedures and service guidelines.
• Coach and Counsel as needed and document all performance-related discussions and actions.
• Provide a professional image at all times through appearance and dress.
• Have knowledge of hotel property, amenities, area attractions and transportation.

Abilities Required

Only candidates with prior hotel experience will be considered. Must maintain a professional appearance and manner at all times. Must be willing to assist co-workers with their job duties and be a team player. Must possess a thorough knowledge of all guest services department operations and individual job requirements. Excellent written, verbal, and organizational skills required. Computer literacy and financial management a must. Ability to resolve guest and employee conflicts. Able to effectively manage multiple tasks at all times. Must have valid Oregon driver’s license and pass hotel insurance requirements.

Job Type: Full-time

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Work Location: In person

Salary : $45,000