What are the responsibilities and job description for the Front Desk Associate position at Cantilever Distillery?
Front Desk Agent
Cantilever Distillery Hotel is an award winning boutique hotel with a distillery, cocktail room and restaurant. We are an independently owned hotel within Wyndham's Trademark line of upper midscale hotels. We have been voted Minnesota's Best Hotel multiple years, The Best of Trademark 3 years running, and have recieved Travel's Choice Awards from TripAdvisor multiple years.
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
ResponsibilitiesPerform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean and tidy to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Job Type: Full-time or Part-time
Pay: $15.00 - $19.00 per hour
Benefits:
Employee discount
Flexible schedule
Schedule:
8 hour shift
Holidays
Weekend availability
Experience:
Hotel experience: 1 year (Preferred)
Language:
English Location: One location
Job Type: Part-time
Pay: $15.00 - $19.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $15 - $19