What are the responsibilities and job description for the Customer Service & Inside Sales position at Canton Chem, Inc.?
Company Description
Canton Chem, Inc. is a leading supplier of specialty mineral salts, with over four decades of manufacturing excellence. The company offers a wide range of products, including pharmaceuticals, mineral fortifiers, and specialty chemicals, all manufactured in FSSC & GMP certified plants. Canton Chem is committed to quality, innovation, and prompt customer service for industries like Food & Beverage, Nutritional Supplements, Cosmetics, Pharmaceutical & Biotechnology, and Technical.
Role Description
This is a full-time on-site role for a Customer Service & Inside Sales professional at Canton Chem, Inc. located in Clarksville, MD. The role will involve day-to-day tasks related to customer support, ensuring customer satisfaction, maintaining phone etiquette, delivering excellent customer service, and enhancing the overall customer experience.
Qualifications
- Customer Support and Customer Satisfaction skills
- Phone Etiquette and Customer Service skills
- Experience in enhancing Customer Experience
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Previous experience in sales or customer service roles
- Knowledge of the Food & Beverage, Nutritional Supplements, or Pharmaceutical industries is a plus
- Bachelor's degree in Business Administration or related field