Membership Specialist

The Membership Specialist works as part of the Marketing and Membership team to provide support to members and promote the Chamber’s value. This role helps streamline the current member’s journey from both a marketing and a sales perspective with the goal of a more satisfied, informed and engaged member. The Member Experience Coordinator should get to know our members and their Chamber goals to help provide a good experience.

Key responsibilities:

1. Membership event and committee management

• Lead planning and coordination for QuickConnect, NETWORK, Business After Hours, Business Expo, Tip Clubs, Ambassador meetings
• Assist with budget management for membership events.

2. Member engagement

• Build relationships by actively engaging with Chamber members to understand their needs, gather feedback, and ensure they are getting value from their membership.
• Assist in growing the Chamber’s email subscriber list.
• Assist with Chamber surveys and feedback loops to collect insights and make data-driven decisions to improve member services.

3. Membership Communication

• Keep members informed about chamber news, updates and opportunities through regular communication channels, including email, social media and website updates.
• Assist with marketing automation to best reach members at all stages of their membership, including building out content and automation paths.

4. Membership Onboarding and First-Year Success

• Guide new members through the onboarding process, explaining the benefits and services available to them and helping them get acquainted with the chamber's offerings. Work closely with members and be a point of contact for their questions.
• Work with marketing team to post welcomes and renewals to Chamber social media.
• Continue to implement New Member Success Plans, working with new Chamber members on how to use and how to improve the Chamber’s ability to support.

5. Membership Renewals

• Coordinate membership renewal processes by communicating with existing members, sending reminders, and assisting with any questions or concerns.
• Develop retention initiatives to identify at-risk members and proactively address their needs.

6. Member Directory Management

• Coordinate Annual Member Directory.
• Maintain accurate membership records and databases, ensuring that member information is up to date and easily accessible.

7. Member Feedback Collection

• Serve as a liaison between members and the Chamber, collecting feedback and insights that help shape the chamber's services and offerings.
• Resolve issues promptly and elevate concerns when needed.

8. Data Analysis and Reporting

• Analyze membership data, engagement metrics and event participation to track the effectiveness of marketing strategies and membership initiatives, sharing reports with Chamber leadership.
• Have a strong understanding of the Chamber’s CRM (GrowthZone) and make recommendations for improving use, working toward utilizing it better to meet Chamber needs.

9. Marketing Assistance

• Promote Chamber events, workshops, seminars and networking opportunities through face-to-face interaction and social media.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Canton, OH 44702 (Required)

Ability to Relocate:

• Canton, OH 44702: Relocate before starting work (Required)

Work Location: In person