Support Analyst, IT (NYC)

The Role

Canvas Worldwide seeks a Helpdesk Support Analyst to join our Technology & Agency Services team (CTAS). We're looking for people who have a passion for technology and bring a progressive view to core services. The role is for first-level support of our endpoints (Windows, macOS, iOS, Android, etc.), account maintenance, and cloud services. Additionally, you will assist in maintaining our technical knowledge base and inventory.

Key Duties & Responsibilities:

· Monitor and respond to associate technical requests via Zendesk ticket queue as well as Teams support channel

· Endpoint device creation, testing, and deployment

· Work to ensure proper SLA response times and security standards, escalating as needed.

· Create and maintain knowledgebase articles on solutions, processes, and workflow

· Assist in preparing and enforcing logging and reporting procedures for end-user computing operations

· Assist with inventory and provide oversight to management

· Onboarding and Offboarding for accounts and equipment, giving assistance and walkthrough for new associates

· Help identify any systemic, ongoing issues and work with desktop support and vendors to isolate and remedy issues

· Be able to lift and transport computers and devices for setup and shipping

· Off-hours and emergency s

Qualifications:

· At least two years of experience in a comparable position

· Strong communication skills, written and verbal, providing reliable support for associates

· Strong familiarity with MS Office 365, SharePoint, Intune, Azure, Adobe

· AV, Videoconference systems, and presentation support a plus

· Understanding cloud computing services, including Microsoft, Google, and AWS

Salary and Benefits

Experience, qualifications, training, certifications, and internal equity factors determine actual base salary. The Company reserves the right to modify this pay range at any time. Base salary is part of a total rewards package that includes highly competitive benefits like generous medical, dental, vision, pet insurance, commuter benefits, disability and life insurance coverage, 401(k) matching, up to 14 holidays per year, a "Do Good Day," and unlimited PTO.

Canvas Worldwide is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

CA Applicants: Canvas Worldwide practices a Fair Chance of Hiring