What are the responsibilities and job description for the Inside Sales Coordinator I position at Canyon AeroConnect?
Job Description
Salary: $20-$22
Canyon AeroConnect stands as one of the worlds leading manufacturer of digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning generators.
This Inside Sales Coordinator role is responsible for the end-to-end B2B sales order process at Canyon AeroConnect. This team member processes incoming new sales orders via email, engages in B2B customer relationships via phone and email ensuring clear communication across internal departments and with our customers.
In this position you can expect
Sales Order Management
Create and process sales orders in the ERP system, adhering to company procedures and ensuring thorough purchase order reviews. Collaborate with external and internal stakeholders to ensure pricing, terms, and delivery details are accurate.
Order Progress Tracking
Monitor the status of scheduled orders to ensure timely delivery, meet customer expectations, and uphold commitments. Proactively communicate any changes in delivery schedules to both sales personnel and customers.
Customer Relationship Management
Maintain and enhance customer relationships by providing clear communication regarding delivery updates, product availability, and any other inquiries. Direct inquiries regarding additional products to Account Managers.
CRM Database Management
Maintain accurate and up-to-date records in the CRM system, including customer details, opportunity tracking, and all relevant correspondence.
Sales Support & Follow-up
Eventually working closely with external Account Managers to prepare offers, send quotes, and follow up on opportunities. Ensure timely updates to CRM and communicate effectively with customers.
Documentation & Filing
Regularly file and organize sales-related documents, including quotes, orders, and correspondence, to ensure easy access and compliance with Canyon's procedures.
Cross-Departmental Collaboration
Communicate with internal teams (production control, operations, engineering, account management) to provide necessary data and ensure smooth order fulfillment.
Regular & Reliable Attendance
Consistent physical presence is required to effectively perform the job duties necessary for the role, such as immediate availability for customer interactions or team collaboration
Employees must be physically onsite to perform the essential functions of their jobs whenever they are scheduled to work
Comply with and uphold the Canyon AeroConnect Code of Business Conduct, Ethics, EH&S policies and company standards.
Other Duties As Assigned.
Core Competencies:
Effective solution based approach related to routine customer concerns
Proficient in the use of MS Office including MS Word, Excel & Outlook Mail
Knowledge of ERP (Oracle) order entry and CRM systems
Previous experience supporting Law Enforcement, Emergency Services, or Military an added plus
Detail oriented and able to multitask
Diligent customer follow up & time management skills
Outstanding customer commitment & telephone etiquette required
Ability to build rapport with customers via phone through active listening and empathetic communication , as well as email and text communications
Excellent interpersonal skills and legible handwriting
Data entry skills with ability to accurately type 40 wpm
Knowledge of Canyon AeroConnect Products and AS9100 standards would be an asset
MINIMUM EDUCATION & EXPERIENCE - High School diploma (or equivalent) and 1 2 years Inside Sales Coordination or Order Management and CRM experience preferred; 2 years of Office Administration and/or Customer Service experience required
Key Measures and Milestones:
Order entry data accuracy
Monitor sales orders and communicate status to customers
Quote and PO Turn Around time (dept. metrics)
Customer response time within 24 hours
Positive Team attitude and team player; Customer Advocate
Employees are expected to maintain consistent attendance in accordance with department working hours
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Tasks involve light physical effort in sedentary to light work; may involve some lifting, carrying, pushing and/or pulling of objects or materials (5 10 lbs.)
Tasks may involve extended periods of time at a keyboard or workstation
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Office setting, reasonably quiet, temperature controlled
This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and/or change as deemed necessary to support the department operations.
This position must meet Export Control compliance requirements, therefore a US Person as defined by 22 C.F.R. 120.15 is required. US Person includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Salary: $20-$22
Canyon AeroConnect stands as one of the worlds leading manufacturer of digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning generators.
This Inside Sales Coordinator role is responsible for the end-to-end B2B sales order process at Canyon AeroConnect. This team member processes incoming new sales orders via email, engages in B2B customer relationships via phone and email ensuring clear communication across internal departments and with our customers.
In this position you can expect
Sales Order Management
Create and process sales orders in the ERP system, adhering to company procedures and ensuring thorough purchase order reviews. Collaborate with external and internal stakeholders to ensure pricing, terms, and delivery details are accurate.
Order Progress Tracking
Monitor the status of scheduled orders to ensure timely delivery, meet customer expectations, and uphold commitments. Proactively communicate any changes in delivery schedules to both sales personnel and customers.
Customer Relationship Management
Maintain and enhance customer relationships by providing clear communication regarding delivery updates, product availability, and any other inquiries. Direct inquiries regarding additional products to Account Managers.
CRM Database Management
Maintain accurate and up-to-date records in the CRM system, including customer details, opportunity tracking, and all relevant correspondence.
Sales Support & Follow-up
Eventually working closely with external Account Managers to prepare offers, send quotes, and follow up on opportunities. Ensure timely updates to CRM and communicate effectively with customers.
Documentation & Filing
Regularly file and organize sales-related documents, including quotes, orders, and correspondence, to ensure easy access and compliance with Canyon's procedures.
Cross-Departmental Collaboration
Communicate with internal teams (production control, operations, engineering, account management) to provide necessary data and ensure smooth order fulfillment.
Regular & Reliable Attendance
Consistent physical presence is required to effectively perform the job duties necessary for the role, such as immediate availability for customer interactions or team collaboration
Employees must be physically onsite to perform the essential functions of their jobs whenever they are scheduled to work
Comply with and uphold the Canyon AeroConnect Code of Business Conduct, Ethics, EH&S policies and company standards.
Other Duties As Assigned.
Core Competencies:
Effective solution based approach related to routine customer concerns
Proficient in the use of MS Office including MS Word, Excel & Outlook Mail
Knowledge of ERP (Oracle) order entry and CRM systems
Previous experience supporting Law Enforcement, Emergency Services, or Military an added plus
Detail oriented and able to multitask
Diligent customer follow up & time management skills
Outstanding customer commitment & telephone etiquette required
Ability to build rapport with customers via phone through active listening and empathetic communication , as well as email and text communications
Excellent interpersonal skills and legible handwriting
Data entry skills with ability to accurately type 40 wpm
Knowledge of Canyon AeroConnect Products and AS9100 standards would be an asset
MINIMUM EDUCATION & EXPERIENCE - High School diploma (or equivalent) and 1 2 years Inside Sales Coordination or Order Management and CRM experience preferred; 2 years of Office Administration and/or Customer Service experience required
Key Measures and Milestones:
Order entry data accuracy
Monitor sales orders and communicate status to customers
Quote and PO Turn Around time (dept. metrics)
Customer response time within 24 hours
Positive Team attitude and team player; Customer Advocate
Employees are expected to maintain consistent attendance in accordance with department working hours
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Tasks involve light physical effort in sedentary to light work; may involve some lifting, carrying, pushing and/or pulling of objects or materials (5 10 lbs.)
Tasks may involve extended periods of time at a keyboard or workstation
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Office setting, reasonably quiet, temperature controlled
This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and/or change as deemed necessary to support the department operations.
This position must meet Export Control compliance requirements, therefore a US Person as defined by 22 C.F.R. 120.15 is required. US Person includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Salary : $20 - $22
