What are the responsibilities and job description for the Sales Coordination - Radio position at Canyon Aeroconnect?
About Canyon AeroConnect
Canyon AeroConnect is a global leader in mission-critical communication systems for aerospace applications. We specialize in advanced analog and digital radio systems, intercoms, audio management, VHF/UHF solutions, and more—trusted by aviation professionals worldwide.
Position Summary
We’re looking for a detail-oriented and customer-focused Inside Sales Coordinator to manage the full B2B sales order lifecycle—from order intake to fulfillment. This role is the heartbeat of our sales operations, ensuring smooth communication across departments and top-notch service to our customers.
You’ll be responsible for processing new orders, managing quotes, tracking shipments, handling returns, and supporting external sales teams.
If you're organized, tech-savvy, and passionate about customer service, we want to hear from you!
Responsibilities
Order & Quotation Management
- Process quotes and sales orders using CRM and ERP (Oracle) systems
- Review purchase orders for pricing, terms, and delivery accuracy
- Track order progress and proactively communicate updates
Returns & Replacements
- Issue return authorizations and process credit or replacement orders
- Ensure approvals are obtained and customer expectations are managed
Customer Support & Relationship Management
- Respond to customer inquiries via phone and email
- Provide order status updates, suggest product solutions, and resolve issues
- Build strong customer relationships through clear, timely communication
CRM & Data Entry
- Maintain accurate records of customer information, opportunities, and interactions
- Update CRM with quote status, communications, and follow-ups
Cross-Functional Collaboration
- Coordinate with operations, engineering, production control, and account management teams to ensure accurate and timely order fulfillment
Documentation
- Organize and file all sales-related documents in accordance with company standards
Additional Responsibilities
- Log and manage customer complaints
- Maintain regular, reliable onsite attendance
- Uphold company policies, ethics, and EH&S standards
- Perform other duties as assigned
Qualifications
Required:
- High School Diploma or GED
- 2 years of customer service experience
- Strong computer skills: Microsoft Word, Excel, Outlook
- Excellent phone etiquette and written communication skills
- Strong attention to detail, organizational, and multitasking abilities
Preferred:
- Experience with ERP (Oracle) and CRM systems
- Previous experience in order management or B2B customer service
- Knowledge of AS9100 standards or aerospace products is a plus
- Ability to type 40 words per minute
Key Skills
- B2B Customer Service
- Sales Order Processing
- CRM & ERP (Oracle)
- Communication & Follow-Up
- Attention to Detail
- Time Management
- Team Collaboration
Work Environment & Physical Requirements
- Office-based; must be physically present onsite during scheduled work hours
- Light physical activity (lifting up to 10 lbs.)
- Prolonged periods at a computer or workstation
- Quiet, climate-controlled office environment
Why Join Us?
- Be part of a mission-driven company supporting global aerospace innovation
- Work with a collaborative and passionate team
- Competitive compensation and benefits
- Opportunities for professional growth and training
Canyon AeroConnect is an Equal Opportunity Employer. Reasonable accommodations may be made for qualified individuals with disabilities.
