Sales Coordinator I

Job Description

Job Description

Salary : DOE

This is an onsite position located in Prescott, AZ and NOT available for Remote Work.

This position must meet Export Control compliance requirements, therefore a US Person as defined by 22 C.F.R. 120.15 is required. US Person includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Canyon AeroConnect stands as one of the worlds leading suppliers of avionic-standard aircraft communications, navigation and audio / intercom systems. Canyons products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications. Over the years, weve become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance, Law Enforcement, SAR, EMS, Electronic News Gathering, Military and Marine applications. Products include digital and analog radio / audio management systems, Tac / Com, VHF / UHF radio systems, intercoms, data interface accessories, and aural warning.

Role purpose (position scope) :

This Sales Coordinator role is responsible for the end-to-end process of sales orders, quotations, customer relations, and ensuring smooth communication across internal departments and with customers. This role requires attention to detail, excellent organizational skills, and proactive customer service.

The individual who holds this position must be able to perform essential duties and responsibilities within 90 days.

Key Responsibilities :

• Quotation & Sales Order Management

Create and process quotations in CRM system and sales orders in the ERP system, adhering to company procedures and ensuring thorough purchase order reviews. Collaborate with key stakeholders to ensure pricing, terms, and delivery details are accurate.

Monitor the status of scheduled orders to ensure timely delivery, meet customer expectations, and uphold commitments. Proactively communicate any changes in delivery schedules to both sales personnel and customers.

Handle customer product returns, including the creation of return authorizations and credit requests. Ensure all necessary approvals are obtained and prepare replacement orders as required.

Maintain and enhance customer relationships by providing clear communication regarding delivery updates, product availability, and any other inquiries. Suggest appropriate products based on customer needs and inquiries.

Maintain accurate and up-to-date records in the CRM system, including customer details, opportunity tracking, and all relevant correspondence. Regularly update status on active opportunities and quotes.

Work closely with external sales personnel to prepare offers, send quotes, and follow up on opportunities. Ensure timely updates to CRM and communicate effectively with customers.

Regularly file and organize sales-related documents, including quotes, orders, and correspondence, to ensure easy access and compliance with company procedures.

Communicate with internal teams (production control, operations, engineering, account management) to provide necessary data and ensure smooth order fulfillment.

Log and manage customer complaints in CRM, ensuring timely follow-up and resolution.

Consistent physical presence is required to effectively perform the job duties necessary for the role, such as immediate availability for customer interactions or team collaboration

Core Competencies :

Level I Entry (Inexperienced)

Direct Reports : No direct reports

Key Measures and Milestones :

Physical Demands :

Work Environment :

This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and / or change as deemed necessary to support the department operations.