What are the responsibilities and job description for the Front Desk Agent position at Canyon Country Lodge?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional guest relations and ensuring a welcoming atmosphere. This role is crucial in delivering outstanding customer service, managing reservations, and assisting with various guest inquiries. A passion for hospitality and a commitment to excellence are essential for success in this position.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accuracy in guest accounts.
- Handle reservations, cancellations, and modifications using hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Address guest inquiries and resolve issues promptly, demonstrating strong problem-solving skills.
- Maintain the front desk area in a clean and organized manner.
- Utilize phone systems effectively to manage incoming calls and relay messages as needed.
- Conduct night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with other departments to ensure seamless guest services throughout their stay.
Requirements
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong communication skills with excellent phone etiquette; bilingual candidates are encouraged to apply.
- Familiarity with hotel management software and phone systems is advantageous.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Exceptional interpersonal skills with a focus on guest relations and customer satisfaction.
- Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.
- A positive attitude and the ability to work well under pressure in a fast-paced environment.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry!
Job Types: Full-time, Part-time, Seasonal
Pay: From $14.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $14
