What are the responsibilities and job description for the Experience Consultant position at Canyon Ranch?
Overview
Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of
proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime
Impact and Evidence-based Progress.
Primarily responsible for selling Canyon Ranch property stays, Designed Experiences, and services to
potential guests, along with thoughtfully designing and curating guest experiences by matching guest
interests with the perfect combination of services, activities, and lectures. Answers all incoming
reservations calls for Tucson, Lenox and Woodside properties and promotes Canyon Ranch through
proactive selling. Maintains call expectations in the areas of rapport building, determining guests’ goals,
descriptive selling based on those goals, customer service, knowledge, and closing a sale. This position
sells integrated health and wellness packages and is responsible for upselling and cross-selling a large
variety of services that includes everything from program enhancements, spa services, exercise
programs, medical services, and spiritual experiences.
Responsibilities
Clienteling: Proactively maintains a relationship with our Canyon Ranch
customer base and makes/books sales including: Answer incoming requests
via phone calls, emails, chats and other channels providing direct sales to
customers, return guests and travel agents; Answer inbound calls while
using active listening skills in a consultative selling approach to assess the
customer’s needs and confidentially curate a value-based offer that focuses
on the customer’s intentions; Meet or exceed the required sales goals as set
by management.
Promotions: Engage our customer base by actively promoting our products
and services across the brand through sending emails and making
outbound call campaigns, building on the lifetime value of our customer
base driving incremental revenue.
Guide and Advise: Design and curate transformative wellness experiences
through thoughtful inquiry, identifying interests of guests and providing
advice during the booking process.
Systems: As the voice of the customer and a Canyon Ranch employee, you
will maintain customer records and preferences in the company’s Customer
Relationship Management (CRM) system. Makes reservations in our
Property Management System (PMS) and other tools for tracking and trend
reporting. Creates accurate reservations for Tucson, Lenox and Woodside
by inputting data for reservations into our property management computer
system using specific coding in multiple fields. Ensures appropriate
information is updated and maintained for the customer.
Qualifications
1-2 years of experieen required in same or similar field.
Highschool dipolma required, associate degree or two year equivalent specialized training required.
Must have valid driver's license with an acceptable driving history
