What are the responsibilities and job description for the Outdoor Sports Supervisor position at Canyon Ranch?
Overview:
Training - 30%: Supervises, develops and implements training programs for all
guides. Supervises daily departures of all hikes & performs other job-related
duties as directed. Hikes two to three times a week as a guide and/or field
supervisor, and utilizes feedback in coaching colleagues. Primarily
responsible for research, administering and documentation of training
programs. Conducts in-house Practice Sessions for guides and new hire
training.
Protocols - 30%: Conduct debriefing sessions with guides after each activity.
Demonstrate the knowledge and qualifications to run and instruct 90% or
more of the activities ODS offers. When applicable assists in interviews for
guide applicants.
Communications - 10%: While exhibiting an integrated, professional demeanor
with all aspects of guiding, this position also maintains ongoing
communication with guide staff. Assists in the organization of monthly guide
meetings, monthly staff workshops, and quarterly staff meetings
Brand - 10%: Adheres to Canyon Ranch standards for guest service. Performs
public relations with guests regarding the Hiking and Racquet Sports
program
Programming - 20% Works closely with management in the creation and
development and execution of new programming.
Qualifications:
Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of
proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime
Impact and Evidence-based Progress.
The Outdoor Sports Supervisor has a priority role as a model Outdoor Sports Guide with strengths in
mastery of all guide-related techniques, protocols, systems, and processes. Must be able to perform
dispatcher and desk duties, play a lead role in training and instruction of current guides and new hires,
and be supervised by the Outdoor Sports Manager.
mastery of all guide-related techniques, protocols, systems, and processes. Must be able to perform
dispatcher and desk duties, play a lead role in training and instruction of current guides and new hires,
and be supervised by the Outdoor Sports Manager.
Training - 30%: Supervises, develops and implements training programs for all
guides. Supervises daily departures of all hikes & performs other job-related
duties as directed. Hikes two to three times a week as a guide and/or field
supervisor, and utilizes feedback in coaching colleagues. Primarily
responsible for research, administering and documentation of training
programs. Conducts in-house Practice Sessions for guides and new hire
training.
Protocols - 30%: Conduct debriefing sessions with guides after each activity.
Demonstrate the knowledge and qualifications to run and instruct 90% or
more of the activities ODS offers. When applicable assists in interviews for
guide applicants.
Communications - 10%: While exhibiting an integrated, professional demeanor
with all aspects of guiding, this position also maintains ongoing
communication with guide staff. Assists in the organization of monthly guide
meetings, monthly staff workshops, and quarterly staff meetings
Brand - 10%: Adheres to Canyon Ranch standards for guest service. Performs
public relations with guests regarding the Hiking and Racquet Sports
program
Programming - 20% Works closely with management in the creation and
development and execution of new programming.
Must have prior knowledge of position/industry (3-5 years previous experience in same or related field).
Associate degree or two-year equivalent specialized training or experience
Valid Driver’s license and clean driving record to meet Group A Driving Requirements.
CPR Certification
Current Wilderness First Responder (WFR) or equivalent; or able to obtain or re-certify if not current.
Must have excellent ability to lead, communicate effectively and efficiently, be congenial to co-workers, guests, and the general public when guiding, and teach in a kind and friendly manner under stressful conditions.
