What are the responsibilities and job description for the Reservations Sales Consultant position at Canyon Ranch?
Job Description
Job Description
Overview
Canyon Ranch guides the pursuit of wellbeing on a path through immersive destinations to a lifetime of proven answers. We inspire your well way of life through Integral Answers, Personal Guidance, Lifetime Impact and Evidence-based Progress.
In this role, you'll be responsible for selling Canyon Ranch property stays, Designed Experiences, and services to potential guests, along with thoughtfully designing and curating guest experiences by matching guest interests with the perfect combination of services, activities, and lectures.
You will answer all incoming reservations calls for Tucson, Lenox and Woodside properties and promotes Canyon Ranch through proactive selling.
Maintain call expectations in the areas of rapport building, determining guests’ goals, descriptive selling based on those goals, customer service, knowledge, and closing a sale.
Sell integrated health and wellness packages and is responsible for upselling and cross-selling a large variety of services that includes everything from program enhancements, spa services, exercise programs, medical services, and spiritual experiences.
Responsibilities
WHAT YOU'LL DO AS A COLLEAGUE
Duties include :
- Clienteling : Proactively maintains a relationship with our Canyon Ranch customer base and makes / books sales including : Answer incoming requests via phone calls, emails, chats and other channels providing direct sales to customers, return guests and travel agents; Answer inbound calls while using active listening skills in a consultative selling approach to assess the customer’s needs and confidentially curate a value-based offer that focuses on the customer’s intentions; Meet or exceed the required sales goals as set by management.
- Promotions : Engage our customer base by actively promoting our products and services across the brand through sending emails and making outbound call campaigns, building on he lifetime value of our customer base driving incremental revenue.
Guide and Advise : Design and curate transformative wellness experiences through thoughtful inquiry, identifying interests of guests and providing advice during the booking process.
Qualifications
WHAT YOU'LL NEED TO BE SUCCESSFUL
WORK LOCATION : This role will be hybrid, working onsite at our Tucson Resort.
SHIFTS : Shift schedule will be 3 days on-property / 2 days off-property including weekends. You must able to work Saturdays and Sundays.
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