Property Claims Specialist and Support

Role: Property Claims Specialist and Support

Overview:
The Property Claims Specialist and Support plays a pivotal role in a construction company that frequently partners with insurance carriers to address damages resulting from covered perils. This individual serves as a liaison between the company, clients, and insurance adjusters, ensuring the claims process is handled with precision, efficiency, and professionalism. The role demands strong expertise in property claims, a solid understanding of construction practices, and a commitment to delivering exceptional service.

Key Responsibilities:

1. Claims Management:

   • Review and interpret insurance policies to confirm coverage, exclusions, and applicable endorsements for property damages.
   • Act as the primary point of contact for insurance adjusters, clients, and internal teams during the claims process.
   • Document, submit, and track property damage claims with accuracy and timeliness.

2. Scope Development and Review:

   • Collaborate with project managers and estimators to develop comprehensive scopes of work for repairs or reconstruction.
   • Identify and document missed or supplemental items to ensure the claim covers all necessary aspects of the loss.
   • Negotiate with insurance adjusters to achieve fair settlement outcomes for both the client and the company.

3. Client and Vendor Coordination:

   • Provide clear and empathetic communication with clients regarding the claims process, timelines, and next steps.
   • Coordinate with vendors and subcontractors to obtain quotes, schedule repairs, and execute restoration projects efficiently.

4. Documentation and Reporting:

   • Maintain detailed records of claims, including photographs, estimates, correspondence, and status updates.
   • Prepare and submit required documentation for supplements, change orders, and final billing.
   • Generate regular reports on claims progress, approvals, and closures for management review.

5. Compliance and Best Practices:

   • Stay updated on industry standards, insurance regulations, and construction codes to ensure compliance.
   • Implement best practices for managing claims and maintaining positive relationships with insurance carriers.

6. Problem Resolution:

   • Address and resolve disputes or challenges during the claims process with diplomacy and professionalism.
   • Advocate for clients and the company to ensure fair and accurate settlements.

Qualifications:

• Bachelor’s degree in Business Administration, Construction Management, or a related field.
• A minimum of 3 years of experience in property claims, insurance claims support, or a similar role within the construction or restoration industry.
• Proficiency in interpreting insurance policies, Xactimate (or equivalent estimating software), and construction documentation.
• Strong negotiation, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and manage multiple claims simultaneously.
• High attention to detail and commitment to delivering a world-class client experience.

Preferred Skills:

• Certifications such as IICRC (Institute of Inspection, Cleaning, and Restoration Certification) or experience with water/fire damage restoration.
• Familiarity with Proven Onsite or similar project tracking tools.
• Knowledge of local building codes and permitting requirements.

Compensation:

• $50,000 to $70,000 annually, based on experience and qualifications.

What We Offer:

• A supportive and collaborative work environment.
• Opportunities for professional development and growth.
• Competitive benefits and performance-based incentives.

This role is instrumental in bridging the gap between construction expertise and insurance claims management, ensuring that every project is executed with excellence and integrity.

Salary : $50,000 - $70,000