What are the responsibilities and job description for the Scheduler- Diagnostic Imaging position at Canyon Vista?
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Canyon Vista Medical Center is a 106 bed Joint Commission Accredited offering a number of specialty services. We are proud to serve our community with a Level III Trauma unit, Center of Excellence for Total Joint Replacement, Level I Nursery, American College of Radiology Accredited Facility, as well as many other state of the art services to ensure our patients are cared for.
Where We Are:
Sierra Vista, Arizona is a flourishing city located 75 miles southeast of Tucson. Thanks to our year-round temperate climate, affordable housing, low cost of living, access to healthcare and education facilities, not to mention the breathtaking natural beauty of majestic mountain ranges and the San Pedro River and outdoor activities, Cochise County residents enjoy an excellent quality of life.
Why Choose Us:
- Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
- Competitive Paid Time Off / Extended Illness Bank package for full-time employees
- Employee Assistance Program – mental, physical, and financial wellness assistance
- Tuition Reimbursement/Assistance for qualified applicants
- And much more…
Position Summary/Description:
This position receives and initiates calls to/from patients, providers, provider offices, and facility departments in a high-paced inbound call center environment. Under general supervision, this position. performs all duties and functions in relation to the pre-registration and scheduling of radiology exams and procedures. Communicates all relative instructions to patients and/or family. This is a fast-paced environment and requires excellent communication, organizational and computer skills. Must be able to communicate effectively with patients, physicians/offices, hospital departments, and coworkers. Must possess a strong work ethic and a high level of professionalism and the ability to work both independently and as a team to ensure patient, customer, and department needs are met.
Position Requirements:
These functions are not intended to be an exhaustive list of all the responsibilities, duties, and requirements of the job. Other functions may be assigned as needed.
Perform all levels of scheduling from basic to complex.
Responsible for answering multi-line phone and assist with indexing electronic faxes.
Accurately collect personal protected information (PPI), protected health information (PHI), and insurance information.
Practice attentive and active listening to accomplish scheduling duties.
Effectively and professionally communicate with patients regarding appointments and instructions for procedures and tests.
Identify alternative schedule solutions in the event patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety. Ability to build customer loyalty through positive customer interactions and provide consistent positive patient and provider experiences.
Minimum Qualifications:
To perform this job successfully, the candidate must be able to learn and perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or experience:
High school diploma or GED Preferred. 3-5 years of experience working within a healthcare setting performing related tasks preferred but not required.
Language skills:
Ability to read, analyze, and interpret physician/provider orders, and QA reports and necessary documents. Ability to determine and prioritize procedures. Communicate effectively both verbally and in writing.
Reasoning ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions with several abstract and concrete variables. Exercise good judgement and tact in responding to conflict.
Certificates, licenses, registrations: none.
Other skills and abilities:
Strong attention to detail. Ability to prioritize and multi-task. Excellent communication and customer service skills in a fast-paced environment. Exceptional organizational and time management skills.
EEOC Statement:
Canyon Vista Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
