General Manager, Park Lane Condominiums

PARK LANE CONDOMINIUMS

General Manager

Job Overview

The General Manager (GM) serves as the leader and driving force behind the success of the Park Lane Condominiums community. Reporting directly to the Board of Directors, the GM oversees all operations, staff, and resident services, ensuring the community operates at the highest standard of excellence. Working collaboratively with other on-site personnel, the GM fosters a culture of service, hospitality, and operational efficiency that enhances owner satisfaction and aligns with the community’s vision. The GM sets strategic goals, maintains regulatory compliance, and ensures seamless communication with owners, residents, staff, and the Board of Directors.

This role requires an experienced leader with strong organizational, communication, and problem-solving skills. The GM must possess a hands-on approach to management while delegating effectively to promote staff development and community engagement.

Responsibilities and Duties

Leadership & Management

• Communicate openly and effectively with the Board of Directors to facilitate its roles of making operational policy and strategic decisions and implement said decisions and policies
• Lead and mentor the entire team, concierge, engineering, and support staff, fostering a positive and professional work environment.
• Oversee daily operations of the multi-site facility, ensuring smooth and efficient functioning.
• Refine and enforce Standard Operating Procedures (SOPs) for all community services.
• Set performance standards for staff and conduct regular evaluations to ensure accountability and professional growth.

Community Engagement & Resident Relations

• Serve as the primary liaison between owners and residents and the Board of Directors, addressing concerns and implementing feedback-driven improvements.
• Be available to understand and address owner, resident and staff concerns.
• Cultivate a welcoming atmosphere by ensuring exceptional service and hospitality standards.
• Meet and oversee onboarding new owners and residents, providing them with community information and support.
• Communicate regularly with owners and residents through emails, newsletters, e-blasts, and other channels.

Strategic Oversight & Compliance

• Work with the BOD to develop, recommend and execute long-term operational strategies aligned with the Board’s vision.
• Ensure compliance with local and state laws, regulations, and industry standards, staying informed on HOA management trends.
• Oversee vendor contracts, ensuring quality and timely delivery of services.
• Conduct routine inspections, at a minimum of 2 times per week or more as necessary, of all common areas to uphold high standards of quality of appearance, maintenance and safety.

Operational Excellence

• The GM position requires the GM to be on-site at Park Lane excepting for approved personal time off, CAP approved holidays, and once weekly mandatory off-site meetings. This is not a remote, off-site position.
• Plan and facilitate Board meetings, including preparing agendas, reports, and meeting minutes.
• Manage budgets, financial reporting, and resource allocation to optimize operational efficiency.
• Oversee security, concierge services, and other amenities to ensure consistency and quality in service delivery.
• Handle resident requests or complaints with professionalism and efficiency.

Other Duties

• Act as a backup for staff when necessary to maintain seamless operations.
• Prepare and present Executive Summaries/General Manager Reports for the Board of Directors as required by the Board and CAP Management.
• Assist in planning and executing community events and initiatives.

Qualifications

• Proven experience as a General Manager, ideally in luxury high-rise ownership residential properties or similar settings.
• Strong leadership and team-building skills, with a track record of fostering staff development.
• Excellent communication skills, both written and verbal, with an ability to engage effectively with diverse stakeholders.
• High-rise property management experience required.
• Strong understanding of HOA governance, financial management, and community operations.
• Ability to work irregular hours when necessary, including occasional weekends and evenings.
• Discretion and professionalism in handling sensitive community matters.