Technical Specialist II - Cape Cod Community College

GENERAL STATEMENT OF RESPONSIBILITIES:

• Install, configure, troubleshoot, repair, and replace hardware and install software for computers.
• Assist in image deployment.
• Provide support for Help Desk, as needed.
• Work closely with other staff in Information Technology as part of a larger support effort for assistance to faculty and staff.
• Assist in inventory and disposal of hardware projects, as needed.
• Assist the Audiovisual Equipment Technician with A/V related work and act as back-up for this position, as needed.
• Provide Tier 2 support, technical assistance, and advice to clients and other users.
• Field telephone calls and email messages from clients who are seeking guidance on technical problems.
• Assess users' issues and map out solutions to resolve those issues.
• Provide ongoing training for instructors and Help Desk staff in the use of computer software and hardware.
• Log and update tickets in Help Desk software.
• Attend training courses to maintain technical skills, as needed.
• Assist/support other members of the IT Department with their projects and responsibilities.
• Perform other duties, as assigned.

MINIMUM QUALIFICATIONS:

• Associate degree and/or Technical School Certification.
• Excellent hardware and software troubleshooting skills.
• Proficiency with latest Windows operating systems.

ADDITIONAL PREFERRED QUALIFICATIONS:

• Ability to train, schedule, and motivate others.
• Knowledge of desktop computer repair problems.
• Experience troubleshooting local area networks.
• Effective interpersonal skills, including the ability to work with people with all levels of information technology expertise in all employment classifications and organizational levels.
• Ability to clearly document problems and solutions.

Equivalency Statement

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

COMPENSATION: $1,069.02/week, 37.5 hours/week; Grade 16, Step I. AFSCME Unit Position that includes participation in a comprehensive employee benefits program. Candidates may qualify for placement above entry-level salary if currently employed in the state system. A copy of the full State specifications for Technical Specialist II is available at the Mass Department of Higher Education

APPLICATION DEADLINE: February 9, 2025

Please visit our website at www.capecod.edu for information on Cape Cod Community College.

This appointment is subject to the FY2025 budget appropriations.

Appointment subject to SORI (Sex Offender Registry Information), publicly accessible Massachusetts CORI (Criminal Offender Record Information) and national background checks.

The College cannot consider applicants who do not have the ability to work in the United States without assistance from the employer.

Cape Cod Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and College policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.