Financial Liaison

Financial Liaison

Cape Cod Veterinary Specialists is looking for a Financial Liaison to join our team in Buzzards Bay.

About this Role

The Financial Liaison is an invaluable member of our Client Care Associates (CCA) team, dedicated to assisting clients with all aspects surrounding bill payment as well as payment and financing options. The Financial Liaison will also perform client care responsibilities as needed to support the CCA team and clients. This person should consistently contribute to a spirit of pride and excitement in that each employee is part of a team practicing excellent medicine with a high standard of patient, client, and referring veterinarian care.

Essential Functions and Responsibilities:

• Clearly explain all financial options available to owner

• Assist pet owners in completing and submitting necessary paperwork for funding options
• Obtain insurance pre-approvals and complete insurance submissions
• Review and explain estimates clearly
• Assist in training staff members to perform necessary financial liaison duties in times when a liaison is not available
• Provide customer service in a polite and timely manner

• Closing of drawer and deposit procedures

Qualifications:

• Minimum of 1 year experience in the veterinary hospital is preferred (technician, liaison, customer service)

• Demonstrate compassion and remain non-judgmental when having difficult conversations surrounding financial concerns
• Professional, pleasant, engaged, clear communicator who is attentive and respectful to referring veterinarians, clients, and co-workers.
• Must be able to balance multiple tasks, be confident, and prioritize tasks appropriately.
• Computer experience (Word, Excel) and operation of office equipment such as fax machine, copy machine, credit card and check terminal, and postage meter.
• Related veterinary software (DVMax) and Care Credit knowledge preferred.

• Must possess basic math skills to determine proper deposits and process payments

Salary, Schedule, and Benefits Include (but are not limited to)

• Salary range for this position is $22 to $24 hourly, commensurate with experience
• Schedule: This is a swing shift position on Sunday, Mondays, and Tuesdays from 2p-12a
• • The initial training schedule will differ and includes training with the CCAs and with the financial liaisons.
• Paid PTO and holidays
• Medical, dental, vision, and life insurance
• 401K
• Uniform allowance
• Trupanion Pet Insurance with company paid premiums for two of the team member's pets

About Cape Cod Veterinary Specialists

Cape Cod Veterinary Specialists (CCVS) is a growing specialty and emergency-critical care hospital in Buzzards Bay and Dennis, MA. With more than 20 specialists across nine specialties, our highly skilled and compassionate team works to ensure pets receive quality, gold-standard medical care. As the only emergency and specialty referral hospital serving Cape Cod and the Islands, CCVS continues to grow to keep up with the needs of our community. We are looking for enthusiastic and experienced veterinary professionals who welcome the challenge of meeting the highest standards for quality and performance while possessing a friendly and positive team-player approach.

Imagine being part of a team that not only values your growth as a professional but also supports it. At CCVS, investing in our employees' development is vital to achieving optimal patient care.

So why not join us and become part of the Cape Cod Veterinary Specialists team? We're proud to be a United Veterinary Care Partner hospital, supporting sustainable, fulfilling careers for our team members while providing the best possible care to our community.