What are the responsibilities and job description for the Front Desk Receptionist position at Cape Fear Behavioral Health Center?

Front Desk Receptionist / Administrative Assistant at Cape Fear Behavioral Health Center

About the Job Cape Fear Behavioral Health Center (CFBHC) in Fayetteville, NC is dedicated to helping individuals develop “healthy solutions” to the issues they are experiencing in their lives. Our goal is to “walk the walk” beside the individual and family while they develop healthy ways to grow and empower themselves in the journey we call “Life.” We believe in helping individuals and families affected by mental health illness and substance abuse issues achieve their highest potential and live a quality of life that is rewarding, fulfilled and happy. We pride ourselves on providing professional and quality services and adhering to ethical principles throughout the delivery of services.

CFBHC is seeking an aspiring Front Desk Receptionist / Administrative Assistant for a busy outpatient Mental Health Clinic. If you are able to thrive working in a fast-paced outpatient counseling environment and are passionate about providing high-quality administrative support and enjoy being a team player and helping others, CFBHC has the perfect job for you! CFBHC is seeking a loyal, confident and hardworking Front Desk Receptionist / Administrative Assistant who will be responsible for assuring that our administrative tasks and activities are handled in an ethical, professional, efficient and timely manner. The position is designed to support core office responsibilities and requires a proactive, very organized, energetic individual who is well adapted to multitasking and problem-solving.

Skills / Qualities Needed :

A polished demeanor.
Enjoy working on a team; possessing a positive attitude.
Excellent verbal and written communication skills.
Answering phones in a professional courteous manner.
Scheduling appointments.
Excellent and accurate data entry skills.
Proficient in Microsoft Word and Excel programs.
Excellent proofreading skills with attention to detail and quality.
Preparing emails, letters and documents.
Receiving and properly documenting patient payments / co-pays, etc.
Internet research abilities.
Knowledge of bookkeeping software.
Responsible for providing administrative, office and clerical services.
Proficient knowledge in office administration and understands relevant policies and procedures.
Demonstrates excellent skills in team building, problem-solving and decision making.
Dependable, organized and loyal.

Administrative Functions of this Position :

Follow Center’s protocols, policies, and procedures to maintain proper functioning of the Center.

Provide excellent customer service and referring providers, resolving any issues that may arise.

Maintain and ensure the confidentiality of sensitive health information, as prescribed by federal and state law.

Provide support to the physical and financial administration of the Center.

Bookkeeping entries.

Communicate organization needs.

Oversee procedures to ensure the Center runs seamlessly.

Troubleshoot a variety of issues as they arise.

Maintain files and databases for tracking progress on projects and organization goals.

Report to and work with Center Director in meeting set goals, etc.

Coordinate duties with other staff members as needed.

Desired Skills and Experience :

High school diploma required.

At least 1-year work experience in an administrative, customer-facing position, mental health experience preferred.

Self-starter mentality.

Strong organized skills and the ability to efficiently manage multiple projects; willing to jump into different roles-with a positive attitude-when required.

Excellent interpersonal and communication skills and demonstrates a high level of confidentiality, independent judgment, phone etiquette, tact, and diplomacy.

Knowledge of general office practices, procedures, and equipment.

Ability to prioritize tasks and work independently.

Excellent grammar and punctuation.

A confident and tenacious personality that enjoys practicing gratitude, easy to be and get along with as well as good humor.

Comfortable with technology, including phone systems, windows operating systems, electronic databases, web technology, and computer hardware.

Job Type :

Full-time / 40-hour week

Monday-Friday : 8 : 00am-5 : 00pm

Hourly pay range

If you want to work for a reputable outpatient counseling center that not only has a remarkable reputation, convenient work location and be associated with an ethical, legal and professional team; please apply at CFBHC! Please send cover letter and resumes to capefearbehavioralhealth@gmail.com .

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