What are the responsibilities and job description for the Communication Systems Specialist position at Cape Fear Community College?
Position Description
DEFINITION:
The Communication Systems Specialist performs a variety of complex duties in the installation and maintenance of phones, voice and network wiring and jacks, troubleshooting and support of Communication Systems in a PBX/VOIP environment. In addition, this position is responsible for programming, troubleshooting, and configuration of CFCC Communication Systems. The Communication Systems Specialist will also manage project wiring of non-construction-related work for Voice and Data. Responsible for the installation and implements and/or performs service for new equipment installation, equipment, or system repairs. Position additionally provides support to the Software and Security Team with assistance as needed as well as by installing and troubleshooting newly installed equipment and devices.
SUPERVISION RECEIVED AND EXERCISED:
- Receives general supervision from the Software and Security Specialist
- Exercises no supervision.
Duties & Responsibilities (Essential Functions)
ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:
Essential and other important responsibilities and duties may include, but are not limited to, the following:
Essential Functions:
- Responsible for the administration of all voice-related systems including associated servers and communication devices.
- Responsible for the administration and maintenance of door access control servers and applications.
- Performs programming and configuration necessary for additions/changes in all Voice/Communications systems.
- Performs administration of the Call Accounting system.
- Performs physical voice, door access control, and data wiring moves, additions, and changes.
- Perform maintenance, troubleshooting and repair of voice systems.
- Assists in monitoring telecommunication devices and circuits for efficiency and integrity.
- Implement, install, reconfigure and/or replace hardware/software enhancements supporting voice systems.
- Preventative maintenance, repair and documentation of campus emergency call boxes.
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Maintains college issued cellular phones. Work via web-based software and with cellular vendor on troubles and changes to account.
Other Important Functions:
- Be accessible and able to work after hours to repair service-affecting troubles and upgrades within the telecommunications system.
Evaluates, diagnoses, troubleshoots, re-configures, and tests equipment and devices associated and repairs as necessary.
- Maintain, repair, and troubleshoot technical systems to include computer networking equipment.
- Assists in design and bidding the voice/data wiring of non-construction-related work.
- Assist in maintaining communication system-related materials and supplies.
- Assist staff and faculty in requisitioning of communication-related hardware and software.
- Clean, organize, and maintain communication systems facilities and related storage areas.
- Provide cross-level support when necessitated by limited staffing.
- Work telecommunications trouble tickets from campus ticket system, document each ticket with progress and solutions.
Install and Service new and existing Systems listed above.
- Apply IT best practices to monitor and troubleshoot security related networking equipment, workstations, servers, and applications.
Train personnel in technology as needed.
- Assists with maintaining door access control system.
- Coordinate technology vendor visits.
- Perform system troubleshooting.
- Be willing to do what is required to complete the required task on any given day.
- Perform related duties and responsibilities as required.
Qualifications
QUALIFICATIONS:
Knowledge of:
- Ability to effect physical and software voice wiring moves, additions and changes.
- Training and experience working with a modern PBX system including voice mail and call accounting. Certification is a plus.
- Experience with Camera/Voice/Data Structured Cabling System. Certification is a plus.
- Experience working within a mission-critical, enterprise level security and telecommunications environment.
- Strong skills in the first-line troubleshooting and repair of wiring systems.
- Knowledge of basic principles and procedures of record keeping.
- Knowledge of English usage, spelling, grammar, and punctuation.
- Knowledge of modern office procedures, methods, and computer equipment.
- Knowledge of Basic arithmetic.
- Should be a highly motivated team player with excellent communication skills.
- Knowledge of Local and Wide Area Networking.
- Knowledge of Public Address Systems.
- Long-term experience working within the Telecommunications field.
- Experience with various network equipment such as switches and routers.
- Experience with VoIP telephone systems.
Ability To:
- Troubleshoot system anomalies and effect repairs.
- Independently find answers to complex problems.
- Research new technology documentation and apply new technology.
- Prepare and maintain work records.
- Perform general clerical activities as assigned.
- Work independently in the absence of supervision.
- Understand and follow oral and written instructions.
- Maintain effective audio-visual discrimination and perception needed for:
Making observations
Communicating with others
Reading and writing
Recognizing and responding to questions
Operating assigned equipment
- Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:
Climbing up and down high ladders, wire pulling, working in overhead areas
Sitting for extended periods of time
Operating assigned equipment
- Communicate clearly and concisely, both orally and in writing.
- Maintain mental capacity which allows the capability of:
Making sound decisions
Answering questions
Demonstrating intellectual capabilities
- Establish and maintain cooperative working relationships with those contacted in the course of work.
EXPERIENCE AND TRAINING GUIDELINES:
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Minimum Education/Training:
Associates degree with in Computer Science, Electrical/Electronic Engineering, Information Technology or a related field.
Minimum Experience:
- Five years of field work experience as install or service technician with Low Voltage.
Preferred Education/Training
- Industry certification in Structure Wiring such as BICSI Technician or other low voltage certification.
- Industry certification in a Voice PBX or VOIP system such as Avaya.
Supplemental Information
Special Instructions to Applicants:
- This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
- Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If highest level of education is High School diploma or equivalent, proof of completion is required.
- Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.
- To claim veterans’ preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, to Human Resources during the application process. Human Resources will verify eligibility.
STATEMENT OF NON-DISCRIMINATION
Cape Fear Community College, its faculty and staff, and the Board of Trustees are fully committed to the principles and practice of equal employment and educational opportunities. The College does not discriminate against applicants, students, or employees in any programs and activities provided on the basis of race, color, national origin, sex (including pregnancy and sexual orientation), gender (including gender identity and status as a transgender or transsexual individual), disability, religion, age, genetic information, veteran status or any other protected status as required by Title IX of the Educational Amendments of 1972, Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964 and any other applicable statutes and CFCC policies.
