Discharge Planning Assistant

Cape Fear Valley Medical Center Fayetteville, North Carolina Coordination of Care Clerical Days (United States of America) The Discharge Planning Assistant provides a broad range of support to the Care Coordination team members in their efforts to transfer/discharge patients to an appropriate alternate care setting. Provides clerical support to help transition patients to other facilities or agencies. Initiates follow-up phone calls to patients/caregivers as directed. Actively participates in daily unit based interdisciplinary rounds. Adheres to patient experience initiatives and champions customer service excellence. Works collaboratively to ensure patient needs are met and care delivery is coordinated across the continuum at the appropriate level of care.Minimum one year experience in Acute Care setting. Medical terminology preferred. Excellent interpersonal communication and negotiation skills. Able to communicate effectively and work with people of all social, economic and cultural background. Self-motivated, proven written, telephonic and electronic communication skills, assertive and persuasive in interactions with customers, peers, management and core staff served. Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components. Proficiency with various computer programs, to include Microsoft Office, Midas, ProviderLink, ValleyLink, eHIM, and SMS. Ability to demonstrate respect and team building. Flexible, open-minded and adaptable to change. Models positive change. Ability to work collaboratively with department staff, physicians and healthcare professionals at all levels to achieve established goals, improve quality of outcomes, maintain or exceed Joint Commission standards and State mandates as they apply to the department operations.Some light carrying and lifting may be required. Occasional walking may be required to access all areas of the Medical Center. Ability to effectively communicate orally to patients, family members, personnel and physicians. Near visual acuity to proofread hand or typewritten materials. Manual ability to use telephones and computer keyboard.