What are the responsibilities and job description for the Front Desk Supervisor position at Cape Fox Lodge?
Cape Fox Lodge is seeking an experienced Front Desk Supervisor (FDS). The Front Desk Supervisor has overall responsibility for assisting the Front Desk Manager and Lodging General Manager with supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. The FDS provides guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. The FDS performs all front office functions both quickly and efficiently along with functioning as a technical department resource and providing training new hires. The FDS helps to ensure room bookings are accurate, and billing are correct. The FDS assists the to ensure smooth, efficient operations.
Essential Functions and Responsibilities
- Understand and explain all front desk SOP’s
- Organize and prioritize daily work
- Monitor progress against schedule and business demands; manage own time and time of the department.
- Express facts, ideas, and messages to others in a clear, concise, and organized manner that is easily understood.
- Ability to work under pressure to successfully meet tight deadlines, heavy workloads, and emergency situations as they arise.
- Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanor to guests; engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.
- Communicate goals; motivate and guide team members towards goal accomplishment; understand and provide clear explanation of job requirements and performance expectations
- Assist the General Manager and Front Desk Manager with all duties assigned/discussed etc. Monitor and handle any guest complaints/issues etc.
Job Requirements:
- 2 years in hospitality and/or leadership role
- HS diploma or GED required.
- Communicate efficiently and fluently in both written and oral form.
- Ability to establish and maintain effective and cooperative working relationships
- Ability to lift an excess of 50lbs multiple times throughout a workday
- Ability to effectively communicate with coworkers and supervisors as needed
- Exceptional customer service skills
- Demonstrated ability to work with efficiency in a high-paced environment
- Positive attitude towards collaborative teamwork
- Active listening and effective communication skills
- Computer experience necessary
- Possess the ability to solve problems and creatively find solutions
- Possesses a strong work ethic and a proactive approach to tasks
- Confident and outgoing demeanor in interactions with customers and colleagues
- Flexible availability to work a variable schedule, including evenings and weekends
- Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
