Director of Rooms

Department:   Rooms Division (Front Office, Housekeeping, Activities, Spa)

Position:  Director of Rooms

Reports to:  General Manager

Supervisory Responsibilities: Housekeeping Manager and Staff, Valet Staff, Retail Staff, Front Office Staff, Spa Staff

Position Overview: Responsible for short- and long-term planning and day-to-day operations of the rooms division and related areas. Major areas of responsibility/management: Front Office, Concierge Services, Spa, Activities, Valet, Housekeeping and Laundry.

These duties may be described as, but not limited to:

• Ensures the efficient and effective operation of the Front Office, Concierge Services, Spa, Activities, Valet, Retail, Housekeeping and Laundry departments, while managing expenses to meet department profit goals.

• Oversees overall day-to-day hotel operations as designated by the General Manager.
• Generates projected revenue levels as well as guest satisfaction, through proper supervision of assigned departments.
• Assists the General Manager with budgeting and forecasting for the Rooms Division. Participates in the development of short term and long term financial and operational plans for the hotel. Manages expenses within approved budget constraints. 
• Resolve guests’ complaints as appropriate to maintain a high level of guest satisfaction.
• Ensure profitability of the retail space by managing the inventory, merchandising, and rotation of products throughout the seasons. 
• Oversees the Spa departments and works closely with Spa Manager to ensure the department is productive and profitable.
• Oversees the Housekeeping and Laundry departments and works closely with Housekeeping Manager to ensure the department is efficient and productive.
• Manages the valet team to ensure high guest satisfaction and that proper controls are kept as per the operating standards 
• Assists in the development of new programs which results in an increased level of guest satisfaction and operational excellence.
• Establishes and maintains an appropriate level of community involvement.
• Ensures security for the hotel’s assets.
• Implement emergency organization procedures and training through the management of the staff to ensure appropriate protection for hotel guests, staff and hotel assets.
• Other duties as assigned.

Required Knowledge, Skills, Abilities:

• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as team leader.
• Must possess basic computer skills.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis required.
• Advanced knowledge of the principles and practices within the room’s discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
• Ability to assess and evaluate employees’ performance in a fair and consistent manner.
• Ability to supervise, train and motivate multiple levels of managers.
• Ability to study, analyze and interpret complex activities and information in order to improve new practices or develop new approaches.

Minimum Qualifications:

• Bachelor’s degree preferred.
• Four to six years’ experience in Front Office, Housekeeping and Guest services.