What are the responsibilities and job description for the Events Manager position at Cape Resorts Group?
Department: Food and Beverage
Title: Events and Operations Manager
Reports to: Food and Beverage Director
Position Overview: The Events & Operations Manager will manage all “Front of House” aspects of the Farm kitchen and events. This position is responsible for ensuring exceptional experiences for Beach Plum Farm guests and takes an active role in management as a consistent presence during daily operations.
Responsibilities described as, but not limited to:
- Provides exemplary leadership in the development of robust guest service and experience.
- Outline and oversee all dinner and hosted event design in collaboration with the Marketing department
- Plan and execute dinner schedule and create elevated experiences for guests.
- Ensure seamless transition from sales to event operation
- Maintain relationships and an effective network for staffing, contracting, and using shared services.
- Creates and maintains schedules for all FOH staff.
- Function as Manager on Duty for the property as needed and supports the Food and Beverage Director with daily operations
- Collaborates with General Manager and Food and Beverage Director for annual budgeting and strategic planning.
- Maintain and monitor the procedures with dinner reservations/POS systems.
- Ensure enforcement of proper execution of reports and hold supervisors responsible for follow through with line employees.
- Responsible for collaborating with Procurement & Design team for event design and purchasing
- Monitor daily, weekly, and monthly FOH staff payroll for accuracy in ADP.
- Maintain open communication between the FOH, BOH, and Market staff members to create a cohesive team environment.
- Take an active role in daily pre-shift meetings and weekly staff meetings to ensure ongoing quality training and overall improvement of operations.
- Clearly describe, assign, and delegate responsibility and authority for the various operations
- Give daily support and guidance to team as well as monitor job performance to ensure a successful event experience by our guests. Maintain a high level of service by constantly training and coaching all direct reports and staff.
- Conduct post-event evaluations and create space for constructive feedback from guests and staff
- Collaborate with CR Guest Experience Team to develop annual programming offerings at Beach Plum Farm, this includes Spring Break, Fall Break, Holiday, Rooted, etc.
- Maintains complete knowledge of and comply with all departmental policies/service procedures/standards.
- Ensure enforcement and accountability of procedures/standards among staff
Required Knowledge, Skills, Abilities:
- Excellent communication skills, both verbal and written.
- 3 years experience in Event Management / Hospitality Management
- Must be able to handle multiple tasks and projects daily.
- Proven success leading a retail business and managing staff
- Must be physically able to lift boxes up to 50 lbs and climb a ladder.
- Must be detail oriented.
- Must be able to complete projects with deadlines.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
