Innkeeper

Department:   The Star

Position:  Innkeeper 

Reports to:  Property Manager 

Position Overview:  This position is one part Front Desk, one part Coffee Shop Clerk. In this position, you will be responsible for ensuring 100% satisfaction from the moment a hotel guest arrives until they check-out and providing excellent customer service to all patron of the coffee shop.

These duties may be described as, but not limited to:

• Greet customers to coffee shop in a pleasant and courteous manner.
• Greet and welcome guests of the hotel upon arrival. Register guests into the computer, verifying reservation, address, and credit card information.
• Use both PMS/POS system. Take money for purchases and give correct change.
• Assist with stocking coffee shop area.
• Assist with cleaning and maintaining front desk and coffee area.
• Support with answering telephone in a professional manner.
• Uphold Cape Resorts commitment to customer & guest service.
• Ensures that guest concerns/complaints are handled in an effective, courteous manner.
• Assist our guests with information regarding hotel facilities, services, amenities and local attractions. 
• Responds to customer inquiries regarding hotel services, room rates, entertainment schedules and restaurants. 
• Book reservations over the telephone and at the front desk when required.
• Communicating with public, bellhop, housekeeping staff and management in a professional manner 
• Works closely with and reports directly to the Assistant General Manager

Required Knowledge, Skills, Abilities:

• Knowledge of computer programs, including, but not limited to, POS/PMS (Maestro), Microsoft Word and Excel. 
• Requires good communication skills, both verbal and written.
• Ability to work alone, under pressure, in a fast-paced environment required.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits.

Minimum Qualifications:

• High school or equivalent education required.
• One to two years in a public contact position.
• Front Desk/Cafe experience is preferred but not required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.