What are the responsibilities and job description for the Front Desk Receptionist position at Capello Salon and Spa?
Capello Salon in East Amherst is a family owned and operated business that opened in 1996. We are currently looking for a friendly, responsible, outgoing individual to work 20-25 hours per week at our front desk. Candidates must have flexible availability, and should expect a couple daytime and a couple evening shifts each week. A Saturday shift every other week is also required. General responsibilities include booking appointments, collection of payment for services rendered, maintaining front desk supplies, and acting as a liaison between staff and clients.
Essential Duties and Responsibilities:
- Greets clients and checks them in, provides information, offers clients a beverage, and offers to hang up the client’s jacket
- Acts as a liaison to operators letting them know when their client is in, any changes in their day, etc.
- Answers the telephone and gives general information and schedules the clients appointments
- Takes telephone messages for staff
- Handles setting up all standing appointments
- Cashes out clients, rebooks appointments, and follows through on retail sales.
- Handles customer complaints and follows through with management.
- Contacts clients that need to be rescheduled if an operator requests off or calls in sick
- Reports malfunctions of front desk equipment such as phones, computers, credit card machine, etc.
- Keeps inventory on office supplies such as pens, tape, staples, etc. and paper supplies such as menus, gift certificates, business cards, etc. and gives a list of things to order to management when supplies begin to diminish
- Close out their drawer accurately at the end of each shift change, attempt to find any errors if and when their drawer is not correct and sign off on the over/under sheet.
- Print out the end of day reports and make sure the deposit slip is accurate at the end of the night.
- Maintains cleanliness of waiting and retail area
Benefits:
As an employee of Capello Salon, you will enjoy the following benefits:
- Discounted services and retail products for employees, as well as a friends/family system
- Paid vacation days
- Yearly pay reviews
- Excellus Blue Cross/Blue Shield health insurance plans available (with company contribution for full-time employees)
- Voluntary insurance plans - life, disability, dental, vision, etc.
- Bonus pay available
- 401K plans available with employer contribution
- Flexible scheduling
Education and Experience:
· One year of related work experience and a high school level education; or an equivalent combination of experience and education.
The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements
Job Type: Part-time
Pay: From $15.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $16