Digital Voice Solution Engineer

Job Location: Philadelphia, PA

Job description:

The Mid-level Solution Engineer will in charge of crafting, developing, implementing, and completing tests for Customer Premises Equipment (CPE) Broadband products with a focus on Wi-Fi. Using significant levels of available test automation, the engineer will support the fast-paced testing of Broadband products and ensure that test programs are delivered at high quality, on-schedule, on-budget, and successfully deployed to the field. Assists in managing project teams, developing test strategies, and crafting quality engineering practices. Able to deploy manual/automation solutions to the fast-paced DevOps paradigm, quickly tailoring solutions to help identify, reproduce, and triage lab/field defects. Able to establish and maintain product test standards, procedures, and methods to enable seamless and efficient hardware/software product releases. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and share expertise.

Key responsibilities:

• Design, develop and test Digital Voice features for Wi-Fi gateway/extender product.
• Provide technical support to teams to solve Customer Voice issues.
• Develop and implement detailed test plans and test cases for regression testing of Voice features.
• Analyze test results, identify defects, and track them through the bug tracking system (e.g., Jira).
• Collaborate with developers and triage engineers to fix and resolve issues.
• Contribute to improving QE processes and standard methodologies.
• Stay up to date with the latest Wi-Fi technologies and testing methodologies.

Required Skills:

• Experience with IVR systems for automating interactions with callers.
• Deep understanding of VoIP technologies, Real-time Transport Protocol (RTP), QoS for prioritizing voice traffic and maintaining call quality.
• Understanding of TCP/IP networking protocols & Experience with embedded systems development.
• Working experience of RDKB tech stack and Core networking concepts.
• Good knowledge with SOC and OEM layers and components like DOCSIS, HAL.
• Experience with Docsis3.1/4.0/FDX and Voice test automation framework and tools.
• Knowledge of OpenWRT or similar embedded Linux distributions.
• Experience with mesh networking technologies & understanding of IPv4/IPv6 networking.
• Knowledge of network diagnostic tools and packet analyzers (Wireshark, tcpdump).
• Understanding of CCSP (Common Component and Service Platform) architecture.
• Familiarity with Wi-Fi drivers, especially open-source drivers like hostapd.
• Understanding of network security protocols and WPA/WPA2/WPA3.
• Proven knowledge of Linux operating systems & Yocto.

Good to have:

• Experience with test automation framework.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get the Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.