What are the responsibilities and job description for the AMS/ADM Service Delivery Manager - SAP position at Capgemini?
Job Description - AMS / ADM Service Delivery Manager - SAP (077876)
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Location : Reno, NV (must be local or relocation required)
The SAP Service Delivery Manager will be responsible for overseeing the delivery of SAP services to our clients, ensuring high levels of customer satisfaction, and managing the performance of the SAP support team. This role requires strong leadership, effective communication skills, and a deep understanding of SAP systems and processes.
Key Responsibilities :
- Lead and oversee the delivery of IT services to our clients, ensuring alignment to service level agreements (SLAs) and customer satisfaction.
- Lead and mentor the team, provide guidance and support, and manage their performance.
- Collaborate with clients to understand their business objectives, requirements, and challenges and develop customized IT solutions to meet their needs.
- Act as the primary point of contact for clients, maintaining solid relationships and addressing concerns or issues.
- Monitor service delivery performance, track key performance indicators (KPIs), and implement improvement initiatives.
- Identify and mitigate risks related to service delivery and take proactive measures to maintain high-quality service.
- Drive continuous improvement efforts, streamline processes, and enhance service delivery efficiency.
- Prepare and present reports on service delivery performance, highlighting achievements, challenges, and recommendations for improvement.
Required Skills :
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :
Equal Opportunity Employer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
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