Cisco PBX Engineer

The Cisco PBX Engineer will design, configure, troubleshoot, and maintain Cisco Unified Communications systems while supporting enterprise-level network infrastructure. The role requires expertise in Cisco PBX systems, voice gateway configurations, SIP trunking, and strong networking skills to ensure seamless integration and performance. U.S. Citizenship or Green Card holder status is mandatory.

Location:

• Remote (U.S.-based)

Key Responsibilities:

PBX System Administration:

• Configure, deploy, and maintain Cisco Unified Communications systems (CUCM, Unity Connection, IM&P, CER).
• Troubleshoot and resolve voice quality, call routing, and system performance issues.
• Perform PBX upgrades, patches, and backups to maintain system reliability and security.

Network Integration:

• Collaborate with networking teams to integrate PBX systems with LAN/WAN infrastructure.
• Configure and maintain QoS (Quality of Service) settings to optimize voice traffic.
• Assist in identifying and troubleshooting network issues affecting voice communication.

Voice Gateway and SIP Trunking:

• Configure and support Cisco voice gateways, SIP trunks, and analog-to-digital conversion solutions.
• Manage and troubleshoot protocols, including H.323, SIP, MGCP, and SCCP.

System Design and Documentation:

• Design and implement Cisco PBX solutions for new and existing sites.
• Maintain system documentation, including call flow diagrams, configurations, and support processes.

User Support and Training:

• Provide Tier 2/3 support for voice-related issues, escalating to Cisco TAC as required.
• Conduct end-user training on features like voicemail, conferencing, and call handling.

Qualifications:

Experience:

• 3–5 years of experience working with Cisco PBX systems, including CUCM and Unity Connection.
• Strong networking experience in routing, switching, and QoS configuration.

Technical Skills:

• Familiarity with enterprise network protocols such as TCP/IP, VLANs, and DHCP.
• Proficiency in configuring and troubleshooting Cisco voice gateways and SIP trunking.
• Experience with protocols such as H.323, SIP, MGCP, and SCCP.

Soft Skills:

• Strong problem-solving and analytical skills.
• Effective communication and teamwork abilities.
• Ability to work independently and escalate issues appropriately.

Skills Summary:

• Core Expertise: Cisco PBX (CUCM, Unity Connection), voice gateways, SIP trunking, QoS.
• Networking Skills: TCP/IP, VLANs, DHCP, LAN/WAN integration.
• Soft Skills: Communication, troubleshooting, user training.

The pay range that the employer in good faith reasonably expects to pay for this position is $43.46/hour - $67.90/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $43 - $68