Cisco PBX Engineer

Cisco PBX Engineer with a solid background in networking to join our team. The ideal candidate will be responsible for designing, configuring, troubleshooting, and maintaining Cisco PBX solutions in addition to supporting enterprise-level network infrastructure. You will collaborate with cross-functional teams to ensure the seamless integration and optimal performance of voice and network systems.

Key Responsibilities:

PBX System Administration:

• Configure, deploy, and maintain Cisco Unified Communications systems (e.g., CUCM, Unity Connection, IM&P, and CER).
• Troubleshoot and resolve issues related to voice quality, call routing, and system performance.
• Perform PBX upgrades, patches, and backups to ensure system reliability and security.

Network Integration:

• Collaborate with networking teams to ensure seamless integration of PBX systems with the organization's LAN/WAN infrastructure.
• Configure and maintain QoS (Quality of Service) settings to optimize voice traffic.
• Assist in troubleshooting network issues that impact voice communication.

Voice Gateway and SIP Trunking:

• Configure and support Cisco voice gateways, SIP trunks, and analog-to-digital conversion solutions.
• Manage and troubleshoot protocols such as H.323, SIP, MGCP, and SCCP.

System Design and Documentation:

• Design and implement Cisco PBX solutions for new and existing sites.
• Maintain comprehensive system documentation, including call flow diagrams, configurations, and support processes.

User Support and Training:

• Provide Tier 2/3 support for voice-related issues, escalating to Cisco TAC as needed.
• Conduct end-user training for features such as voicemail, conferencing, and call handling.

Qualifications:

• 3-5 years of experience working with Cisco PBX systems, including CUCM and Unity Connection.
• Strong networking background with experience in routing, switching, and QoS.
• Familiarity with enterprise network protocols such as TCP/IP, VLANs, and DHCP.

The pay range that the employer in good faith reasonably expects to pay for this position is $43.46/hour - $67.90/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $43 - $68