What are the responsibilities and job description for the Consumer Retail Technology Subject Matter Expert position at Capgemini?
We are seeking an experienced Consumer Retail Technologies Subject Matter Expert to join our dynamic team. This role requires a seasoned professional with at least 4 years of experience in managing and supporting retail technology environments. The ideal candidate will have a strong background in system administration, network security, and application support, with expertise in various tools and technologies used in the retail sector.
Key responsibilities :
- Serve as a subject matter expert in consumer retail technologies, providing guidance and support to internal teams and clients.
- Manage and deploy patches and updates to Windows systems across the organization, ensuring system security and performance.
- Monitor and assess the impact of patches on system performance, resolving any issues arising from deployments.
- Ensure compliance with organizational and regulatory security standards in all technology implementations.
- Collaborate with IT teams to schedule and coordinate patch deployments and other system updates.
- Troubleshoot and resolve application issues raised via the ServiceDesk System in a logical and efficient manner.
- Develop and implement automation scripts to address recurring issues, using PowerShell, Python, or Gantry.
- Maintain and update patch management documentation and provide regular reports on patch management activities and system compliance.
- Conduct regular audits of patch levels and system statuses to ensure optimal performance and security.
- Provide application and production support, maintaining SLAs and standard practices to achieve quality deliverables.
- Participate in and support P1 / P2 strike calls as needed, demonstrating flexibility in work timings.
Required Skills :
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