What are the responsibilities and job description for the Delivery Executive - Service Delivery Manager position at Capgemini?
Delivery Executive - Service Delivery Manager-077904
Description
Tittle - Delivery Executive - Sr. Service Delivery Manager
Location : Cincinnati, OH
Summary :
At Capgemini, we are offering an outstanding opportunity to join our team as a Delivery Executive - Service Delivery Manager in Cincinnati, OH. As part of our world-class Engineering team, you will play a meaningful role in providing outstanding end user support for GE Proficy MES.
Key Responsibilities :
- Lead Service delivery management and provide flawless end user support for GE Proficy manufacturing execution systems (MES).
- Ensure timely response and resolution of support requests and incidents within agreed upon service level agreements.
- Implement and standardize IT support policies, procedures, and customer concerns.
- Update and maintain IT Assets, Software, Documentation, Processes, Communications, Vendors, Credentials, and Technology Solutions.
- Collaborate with third-party vendors and services providers to address technical issues.
- Continuously review team performance and improve processes and procedures.
- Act as a crucial point of contact between our distributed team and clients, providing customized solutions based on their specific needs.
- Provide technical support for hardware, software, applications, and related technologies.
- Verify system functionality and follow up on service requests to ensure resolution.
- Collaborate with global teams to prioritize technology and ensure compliance with company standards.
- Manage business and IT collaborators.
Required Skills :
Join Capgemini and be part of our ambitious team, where you can compete in a fast-paced environment and determine the success of our service delivery. Apply now and be part of our world-class team!
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Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child / elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
