What are the responsibilities and job description for the Desktop Support Technician position at Capgemini?
Capgemini Government Solutions (CGS) LLC is seeking highly motivated and experienced Desktop Support Technician to join our team to support our government clients. The successful applicant will have the opportunity to work on extraordinary projects and be part of a high-reaching effort to provide detailed IT support. Opportunity to enhance abilities, collaborate with a driven team, engage with various customers, and strengthen CGS’ services.
Job Responsibilities
As a Desktop Support Technician, you will:
- Provide outstanding IT support to end-users.
- Successfully conduct and handle desktop solutions.
- Fix and resolve hardware and software issues.
- Assist with remote connectivity and Virtual Private Network (VPN) setups.
- Handle Active Directory accounts and user permissions.
Required Qualifications:
- U.S. Citizenship is required.
- Eligible to acquire and maintain Government Security Clearance.
- BS degree and 2-4 years of prior relevant experience or Master’s degree with less than 2 years of prior relevant experience.
- Demonstrated experience in IT consultation services.
- Five years of advanced experience with Windows, Mac, iOS, and Android operating systems.
- Five years of experience of Active Directory User & Account Administration.
- Five years of experience with Microsoft Windows and Office 365 applications.
- Three years of experience supporting clients using remote access software.
- Three years minimum experience supporting remote connectivity (VPN).
- One year minimum experience with Mac OS and virtual conferencing solutions.
- Experience with Remote SecurID console preferred but not required.
- Excellent customer service skills and ability to communicate effectively with executive-level customers.
- Ability to work in a fast-paced environment and meet challenging deadlines.
Desired Qualifications:
- Advanced level knowledge of Windows, Mac, iOS, and Android operating systems.
- Experience with Mobile Device Management Console (AirWatch, Apple Business Manager) preferred but not required.
- Experience with MS Teams, WebEx, and Zoom applications preferred but not required.
- Experience with Mac OS
- Experience supporting clients using remote access software, such as Cisco AnyConnect
- Experience supporting remote connectivity (VPN), such as Remote SecurID console
- Experience with Active Directory User & Account Administration
- Experience in IT Call Center environment
- Experience supporting Mobile operating systems, i.e. iOS, Android. Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
- Experience supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
- Experience using BMC Remedy Incident, Change or Knowledge Management
- Experience supporting virtual conferencing solutions, such as with MS Teams, WebEx, and Zoom applications preferred but not required
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
All qualified applicants will be considered for employment based on their skills, and merit.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is [$60K- $75K].
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Salary : $60,000 - $75,000
