Junior Operations Analyst 3

Job Summary:

We are seeking dedicated and knowledgeable IT Operations Support professionals to join our 24x7 command center located in Austin, TX. The ideal candidates will have experience in supporting various IT environments, including remote support of End-User Desktops, Windows and Linux servers, Oracle and MSSQL databases and Network.

Key Responsibilities:

• Monitor IT systems and infrastructure to ensure optimal performance and availability.
• Perform triage and initial troubleshooting of incident tickets related to end-user desktops, including OS, M365, and various desktop applications.
• Perform triage and initial troubleshooting of incident tickets related to infrastructure services.
• Fulfill standard service requests following documented procedures.
• Support virtual machines hosted in public and private cloud environments, with a focus on Azure and VMWare.
• Utilize ServiceNow for incident management, service requests, and change management.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Maintain accurate documentation of incidents, service requests, and resolutions.
• Participate in flexible shift rotation to support 24x7x365 operations.
• Support Major Incident Team in creation of outage bridge calls.
• Monitor ticket queues to ensure response and resolution times are being met.

Qualifications:

• Proven experience in IT operations and support, particularly in a Tier-1 role.
• Expertise with supporting end user desktops remotely.
• Expertise with using infrastructure monitoring tools such as Microsoft Systems Center and Azure Monitor.
• Ability to interpret performance metrics and identify potential issues proactively
• Hands-on experience with ServiceNow or similar IT service management tools.
• Ability to follow established incident, change and request management processes, escalate issues appropriately, and communicate effectively with stakeholders during outages.
• Familiarity with server operating systems and troubleshooting.
• Familiarity with database fundamentals and troubleshooting, including Oracle and MSSQL databases.
• Familiarity of network fundamentals and troubleshooting, including network topology, and network security concepts.
• Experience with public and private cloud environments, especially Azure and VMWare.
• Proficiency in server patching and maintenance.
• Excellent problem-solving and communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Experience with managing Incident and Request tickets bound by time SLAs.

Preferred Skills:

• Certifications in relevant technologies (e.g., Microsoft, Linux, Oracle, Azure).
• Experience working with a DOD customer with strict security protocols.
• Familiarity with server patching though SCCM and Red Hat Satellite Server.
• Understanding of IT automation concepts.

The pay range that the employer in good faith reasonably expects to pay for this position is $24.56/hour - $38.38/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $25 - $38