What are the responsibilities and job description for the NOC Engineer position at capgemini?
- Monitor network performance, respond to alerts, and diagnose/troubleshoot issues promptly
- Collaborate with cross-functional teams to resolve complex technical issues.
- Good Knowledge on IT infrastructure
- Knowledge on Computer networks and enterprise networks.
- Perform routine system checks, maintenance tasks, and updates for optimal network performance.
- Hands on experience on monitoring tools like ServiceNow, Solarwinds, Dynatrace, Alertiste, DPA etc.
- Experience of working with CISCO for creating and handling RMAs/Cases.
- Utilize monitoring tools for proactive issue identification and resolution.
- Document and track incidents, resolutions, system changes, and workflow/playbooks.
- Provide technical support to end-users, engaging with stakeholders effectively.
- Work with vendors, service providers, and global teams to optimize network infrastructure.
- Ensure compliance with security policies, procedures, and participate in incident response.
- Participate in an on-call rotation for after-hours support and SLA response times.
- Contribute to improving and automating common issues, monitoring, and maintaining positive team relationships, including remote collaboration.
- Experience of working with Datacenter teams to perform the physical troubleshooting of devices.
- Good knowledge on Event management and ITIL standards.
The pay range that the employer in good faith reasonably expects to pay for this position is $22.65/hour - $35.39/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $23 - $35
