What are the responsibilities and job description for the Platform Engineering - System Admin L3 position at capgemini?
JOB DESCRIPTION:
- Focusing on improving the accuracy of how the system interprets spoken words and phrases from callers/webchat users, allowing for more natural and efficient customer interactions.
- Collecting large datasets of voice samples to train speech recognition models, ensuring they can accurately identify different accents, dialects, and speech patterns.
- Testing the IVR system's speech recognition and web interfaces for chat performance to identify areas for improvement and address issues like false positives or misinterpretations.
- Studying customer interactions to understand common errors in speech recognition and adapt the models accordingly
- Implementing advanced speech recognition techniques like natural language processing (NLP) to enable more complex interactions with callers.
Programming skills:
- Proficiency in programming languages used to develop speech recognition systems.
- Familiarity with grammar rules, syntax, and semantics to optimize language models.
Data analysis skills:
- Ability to analyze large datasets of speech data to identify patterns and improve model accuracy.
- Ability to manage and modify NLU performance patterns.
Communication skills:
- Clear ability to explain complex technical concepts to non-technical stakeholders
Skillsets
- Nuance Recognizer, Nuance Dragon Voice, Nuance SpeechSuite or like NLU vendors
- Scripting language such as Perl
- Linux and Windows
- JavaScript/ECMAscript for grammar development and testing
The pay range that the employer in good faith reasonably expects to pay for this position is $46.23/hour - $72.23/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $46 - $72
