QA Descion Test Lead

The Decisioning Test Lead will help ensure quality outcomes for implemented strategies and actions in Pega Customer Decision Hub instance as a Quality Analyst. This role serves as a critical function maintaining responsibility for validating changes to the engine ensuring accuracy and driving intended outcomes. Testing Lead functions include documenting and defining the controls and release processes for decisioning/strategy changes to mitigate customer and channel risks. Additionally, providing support to users by introducing actions into the system and enable forecasting through simulations and other tools to determine impacts from changes to action volumes.

In this role, you will:

• Be responsible for the Analysis, user story definition and testing of omni-channel decisioning solutions that meet our business?s requirements.
• Perform impact analysis of new decisioning logic changes introduced in the system.
• Create the test strategy, test design and test cases for any new decisioning logic configured in the system. Provides test case feedback
• Ability to identify different scenarios of logic execution and challenge decision architects with the scenarios.
• Manage & maintain the regression testing process for the entire Decisioning logic.
• Communicate problems and solutions to both technical and non-technical audiences as well as translate business requirements and other information into accurate decisioning test designs.
• Commitment to an enthusiasm for success by ensuring that the delivered product if fully-functioning, performs to requirements defined and approved by the business, and meets or exceeds expectations.
• Interface with key stakeholders to evangelize the platform and continuously identify areas of improvement.
• Act as key participant in delivery planning.
• Review and analyze complex digital strategy for product/functionality/experience area.
• Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors.
• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements.
• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals.
• Lead or participate in variety of complex functions within the decisioning engine and respective environments
• Independently resolve complex issues
• Lead team to meet project deliverables while leveraging solid understanding of digital initiatives, policies, procedures and/or compliance requirements

Required Qualifications:

• 4 years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1 year experience in PEGA Decisioning/ PEGA Customer Decision Hub (CDH)
• 4 years of QA experience specific to testing, validating & analyzing Decisioning systems or marketing offer determining systems/engines.
• 2 years of test case review, management, and approval
• 1 year in functional, automation testing for REST APIs
• Issue management and help desk management experience
• Training and documentation experience for product utilization

The pay range that the employer in good faith reasonably expects to pay for this position is $35.02/hour - $54.72/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $35 - $55