What are the responsibilities and job description for the Salesforce Developer with contact center experience position at Capgemini?
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Location - Alpharetta, GA
Job Description
Responsibilities:
- Perform configuration and customization of the Salesforce.com platform.
- Analyze business requirements and define appropriate designs with respect to data modeling.
- Design and develop high-performance, reusable Lightning components.
- Develop using Salesforce Data Cloud, AgentForce, Mule, Visualforce, Lightning Web Components, and Apex.
- Guide the team in writing test classes for developed classes, ensuring more than 90% code coverage.
- Translate functional requirements into technical requirements.
- Identify bugs and align with requirements during debugging.
- Implement testing automation, bug fixing, and deployment to production.
- Suggest better solutions to problems.
- Stay abreast of the latest and emerging technologies.
- Provide previous contact center experience and implementation knowledge on CTI integration.
Required Skills and Experience:
- 2 years of core development experience in Salesforce.com.
- 2 years of Omni Channel experience in Lightning Components, Lightning Events, and Lightning Page Templates.
- 2 years of development experience in Visualforce, Apex, and Process Flows.
- 2 years of development experience in Mule.
- Hands-on experience with Data Cloud and integration.
- Experience in Salesforce Omni Channel administration (e.g., defining routing, queues, managing users, security controls, and data, as well as creating roles, profiles, and reports).
- Experience in designing custom objects, custom fields, picklists, page layouts, record layouts, workflows, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements.
- Experience integrating external applications to Salesforce.
- Previous work experience with enterprise application and software development.
- Experience developing customer-facing interfaces.
- Excellent problem-solving skills and ability to provide required solutions.
- Knowledge of Sales Cloud, Service Cloud, and Financial Cloud.
- Experience with SFDC and UX integration is a big plus.
- Experience integrating with Angular/React applications is a big plus.
- Experience with OpenCTI integration is a big plus.
- Experience in Service Cloud implementation.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Family building benefits like adoption assistance, surrogacy, and cryopreservation
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
- Employee Resource Groups Disaster Relief
Disclaimer:-
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
