What are the responsibilities and job description for the ServiceNow TSM and TSOM Architect position at capgemini?
Job Summary: We are seeking an experienced ServiceNow TSM and TSOM Architect to join our dynamic team. In this role, you will be responsible for designing, implementing, and optimizing ServiceNow solutions specifically for the Telecommunications industry using the TSM and TSOM modules. You will work closely with clients and internal teams to deliver innovative solutions that streamline telecom operations and enhance service delivery.
Key Responsibilities:
- Lead the architectural design and implementation of ServiceNow TSM and TSOM solutions for telecom clients
- Develop and maintain solution blueprints, technical specifications, and integration designs
- Collaborate with clients to understand their business requirements and translate them into technical solutions
- Provide expert guidance on ServiceNow best practices, particularly in the telecom domain
- Mentor and guide junior team members on ServiceNow TSM and TSOM implementations
- Ensure solution designs align with client's business objectives and industry standards
- Conduct technical reviews and quality assurance checks on deliverables
- Stay updated on the latest ServiceNow releases and features, particularly those relevant to TSM and TSOM
- Participate in pre-sales activities, including solution demonstrations and proposal development
- Troubleshoot complex issues and provide escalation support
Required Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field
- Minimum of 10 years of experience with ServiceNow platform, including at least 3 years of hands-on experience with TSM and TSOM modules
- ServiceNow Certified System Administrator and ServiceNow Certified Application Developer certifications
- Strong understanding of ITIL processes and telecom industry standards
- Expertise in ServiceNow scripting, workflow design, and platform customization
- Experience with integrating ServiceNow with other telecom systems and tools
- Excellent problem-solving and analytical skils
- Strong communication and presentation skills
- Ability to work effectively in a team environment and lead technical discussions
Preferred Qualifications:
- Master's degree in a relevant field
- Additional ServiceNow certifications, such as Certified Implementation Specialist - Telecommunications Service Management
- Experience with other ServiceNow products like ITSM, ITOM, and CSM
- Knowledge of telecom network technologies (e.g., 5G, fiber optics, SDN/NFV)
- Experience with Agile/Scrum methodologies
- Project management experience
The pay range that the employer in good faith reasonably expects to pay for this position is $55.48/hour - $86.68/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $55 - $87
