Teamcenter PLM Support Lead

Job Title: Teamcenter PLM Support Lead
Job Location: Remote (Anywhere across US)

Job description:

Capgemini is looking for a Teamcenter PLM Support Lead for a Remote position in United States. Join a team driving innovation at a prominent global consulting and technology company.

KEY RESPONSIBILITIES:

• Support ticketing system through servicenow portal handling tickets related to Teamcenter and T4S related issues.
• Adhere to SLA in service now portal while handling tickets
• Manage Offshore team for the Teamcenter Helpdesk related tasks and activities
• Performing Teamcenter and T4S related admin activities
• Provide real time support in Teamcenter & T4S related tasks for PLM admin team
• Provide real time support for users for Teamcenter & T4S
• Ensure Teamcenter performance and manage Teamcenter Environments (Dev, QA and Prod)
• Teamcenter Installation in the end user machines
• CREO/Solidworks installation in the end user machines
• Installation of TC vis, java in the end user machines
• Present status of incidents in the bi-weekly meeting with the customer.
• Update support issues in the support user documents (SUD)
• Coordinate with the offshore team to send daily status of Dispatcher Admin console and CN stuck JOB Status on everyday basis.
• Provide Teamcenter access (user activation) to the new users which gets created as tasks.
• Perform user deactivation biweekly.
• Perform System checks, Dispatcher, SAP failures.
• Perform Monthly activity for Disk space
• Bulk Data creation/loading for Service &Design items using the custom utility
• SAP failure fixes (Create Service revisions, Design revisions)
• Troubleshoot Teamcenter related issues (stuck workflows, stuck CN, CRs,etc) and provide fix
• Troubleshoot CAD related issues and provide fix
• Troubleshoot Dispatcher related issues & provide fix
• Troubleshoot Product configurator related issues and provide solution.
• Troubleshoot database/indexing related issues and provide fix
• Perform Maintanence mode tasks (workflow tasks)
• Handling support fixes in the areas of Document management (PES,TechPubs etc.,),Part management (Design,wholeGoods etc.,), Service management (Service)
• Handling Workflow fixes for CN/CR/CPC/DUT/WR/IR, Service management, Wholegoods request
• Perform Admin workflows (SEAL, maintenance mode etc.,), Unrelease, Re-open CN/CR activities
• Manage SVN Repository

Required Skills:

• Bachelor's Degree required, Computer Science or Engineering preferred
• Minimum of 3 to 4 years of experience in an engineering/manufacturing intensive industry, required
• 4 - 6 years of hands-on experience with Teamcenter PLM environment, required
• Experience with Integration between PLM and ERP Systems, preferred
• Capability of developing Migration of Item and BOM's from legacy solutions into PLM Systems
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Excellent written & verbal communication with the ability to document issues and resolution, training material, FAQs etc,
• Extensive knowledge of CAD integration frameworks and exposure to all major CAD integrations like NXI, SWIM, SEEC, TcIC, IPEM.
• Programming experience in C, C , Java, Java script, Angular & scripting languages is required
• Programming experience in TC server side (ITK), SOA & AWC customizations
• Knowledge of Databases, Server Setups, Hardware analysis, and Performance tuning a plus

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini Engineering

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 55,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.

Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get the Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.