Technical Support Developer

Technical Support Developer

This role is local to Philadelphia -PA and will require going to office 3-4 days every week.

We are seeking a proactive and skilled Technical Support Engineer to join our team. The ideal candidate will have experience in incident management, monitoring, and troubleshooting across multiple layers of the tech stack. You will play a critical role in handling escalations, analyzing logs, creating insightful dashboards, and resolving production issues promptly.

Responsibilities

• Handle the first level of investigation for issues or escalations.

• Analyze logs to identify whether the issue lies in the backend, frontend, or database.

• Debug and understand issues to determine their root cause and ensure accurate resolutions.

• Collaborate with relevant teams to ensure quick resolution of issues.

• Create and maintain Grafana dashboards based on production metrics and scenario-based requirements.

• Develop Kibana dashboards for monitoring, metrics tracking, and regular reporting.

• Review and understand frontend code to diagnose issues and implement immediate fixes when required.

• Ensure escalations involving frontend components are resolved with minimal downtime.

• Actively participate in Major Incident Reported (MIR) calls.

• Identify root causes of issues during incidents and direct teams toward appropriate fixes.

• Document incident resolutions and contribute to a knowledge base for future reference.

Required Skills and Qualifications:

Proficiency in analyzing system logs and identifying root causes of issues.

Strong knowledge of Java, Kotlin, React, Angular, and Microservices architecture.

Experience with Grafana and Kibana for dashboard creation and metrics visualization.

Basic to intermediate knowledge of frontend development (HTML, CSS, JavaScript, or relevant frameworks).

Familiarity with backend systems and database structures to assist with triaging issues.

Strong problem-solving and troubleshooting skills.

Experience in participating in or leading incident management processes.

Excellent communication skills to interact with cross-functional teams during escalations.

Hands-on experience with monitoring tools like Prometheus, Datadog, or similar platforms.

Exposure to DevOps practices and tools.

Familiarity with incident management frameworks like ITIL.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child/elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.